Holiday Inn MANASSAS - BATTLEFIELD, an IHG Hotel

Horrible experience

The Staff was excellent, but the property was dated, l was there when it first opened and it was excellent. Seems like it hasn’t had a renovation in a long time. Rust on the light base, cracked tiles in the bathroom. The property needs an upgrade

Receptionist was great

The room is always very clean every time i stay. Staff at all levels are always pleasant and friendly. They always provide excellent customer service.

good property

Pleasant staff; clean room

Found a spider on the wall. The curtains wouldn't close all the way it looked like the curtains were broken. The walls were so filthy dirty.

Check in was great. Found a roach in bathroom told them and took it to the front desk. Nothing was done about it. So I will ever stay again.

Comfy beds and easy access to everything in the area

Love it

Love the indoor hot and cold pools. Very friendly staff! Clean! EV charging and free breakfast will make this place unbeatable!

We made a quick stop here on the way to our honeymoon. It was a great experience.

Great facilities with beautiful rooms

The gentleman who was working the desk gave a wonderful suggestion for a late lunch, katrina's was oitatanding. So thanks to him

Location

Our sheets and bathroom were clean but there was dead bugs squished to the wall, a mildew smell when you walked in (I’m guessing due to the pool being beside us so whatever) the room outlets looked dirty and outdated, however my biggest complaint I have, I got charged double with out permission due to being checked in wrong. When asked for help asma was very kind but I was told to call Expedia myself for their mistake. After all morning of trying to contact someone through Expedia I was given multiple dead end phone numbers. When dealing with the manager I was rushed off the phone and told he will deal with it later. My husband called and was still not helpful . Apparently it is being dealt with however we will see what bs they come up with. Will never book with this hotel again. I shouldn’t have to deal with this the following morning after returning from our stay.

quick stop from DC so I could tour the Manasses battlefield and was perfect

Ants in hotel room, leaking iron

Best in area for the price

When we got there they asked us to put 100 hold on our card for incidentals. We only had cash and they refused to check us in even though the room was already paid for. We had to call a relative. We were from out of town and no exceptions were made. The front desk guy was rude and had no customer service skills and was asleep in the back. We also had an invasion of ants in the room. They were all on the floor and on the kids shoes, trash can,tables and bed. When I told the guy at the desk he stated that the room had been rented out all week and there was no problems, implying that I was not telling the truth and he refused to look at the video or move us. When the manager came in he did offer a 20 voucher for breakfast. I wont be going back there. Not to that location anyway.