Home2 Suites by Hilton Austin/Cedar Park TX

There is a significant amount of mold in the air conditioning unit, toilet, and shower. I had tow separate reservations and it was the same in both rooms. I addressed it with housekeeping and it was not addressed. Extremely disappointed and considering a different hotel chain for my frequent visits

We stayed for 7 nights and it was a comfortable home away from home. Breakfast was okay. The staff at the desk were always friendly and helpful. The air conditioner worked pretty well, thank goodness! I would come back.

Good Comfort

Good experience

It's good for the price. If you have a large family plan ahead and get the accessible room they're the same price as a regular room with more space, an more privacy. Wink wink.

Nice property for an unexpected overnight trip. Our AC went out, and we needed a place to stay stat. Booked the hotel at 11:35 pm, arrived at 11:50 pm, left at 9:30 am. Good value for what we needed. The room we ordered was huge. It was meant for someone who needs some assistance getting around. The room definitely was accommodating for less able bodied people.

Family friendly.

Very stylish. Modern hotel. Close to dining and shopping. Staff were very nice and the free breakfast was awesome. Will definitely stay again!

The room wasn't ready for more than an hour and a half after check in time. The room curtains were filthy. The bedding was threadbare and not sufficent for warmth.

On the day we checked in, at the front desk we are met by two hotel reps the one who chose to check us in was rude and short his first words to us are "the internet and cable are down" then proceeded to continue to check us in with no eye contact, apparently busy with something else on his computer and all his answers and responses are short and rude. As we get to our room on the second floor there is a fowl smell and as you step off the elevator and towels draped between the wet floor and carpet. Then the room had stained window covers, the sliding door to the bathroom is extremely hard to open and close and paint is chipping and falling off and the counters in the room are all full of stains. The hotel staff was told about all our concerns after arriving to our room only to get a text saying"ok sorry about all that" with no solution offered or further concern. So disappointed in the staff, the facility and room!

Review of Home2 Suites by Hilton Cedar Park (July 11-14, 2024) We recently stayed at Home2 Suites by Hilton Cedar Park from July 11-14, booking two rooms through Expedia: a Studio Suite King and a Studio Queen with 2 beds. Unfortunately, upon arrival at 3 pm, those rooms were not available. Instead, we were moved to a 1 Queen with a sofa and a 1 Queen Bed Studio. One of the queen rooms was not properly cleaned and felt outdated, with dirty sheets and a less-than-ideal bathroom. The other room, however, was clean. We were promised to be moved to our reserved rooms by noon on Friday, but they were not ready until after 2 pm. After finally moving, both rooms were clean and refreshing. A word of caution: if you book through Expedia, Home2 Suites seems to prioritize direct bookings from their members, so the room you paid for might not be available upon arrival. Despite these issues, Sienna at the front desk and Greg did everything to make our stay comfortable, providing great customer service. However, the phone lines were down, and the internet service was horrible.

Staff was friendly, efficient and helpful.

I loved the room, had everything I needed.

When we booked we planned to pay cash upon arrival. Then we got an email about a "contactless check-in." Seriously, who wants that? Then we arrived and the front desk clerk said they cannot accept cash. Guy said they didn't even have a way to take cash. Additionally, the floors in the room were filthy dirty; as in shoes sticking to the floor as you walk. Mopped the tile in the entry and bathroom with some soap but the carpet was super disgusting and nothing we could do about that. Got tons of texts asking for reviews and how our stay was going but we were busy doing what we came into town for so not time to give comments about the room, move or to deal with it beyond bearing through and leaving as quickly as possible. Yuck!

Very nice rooms and reasonable

The rooms are very nice and reasonable

Great hotel amenities in a great location.

Room was good for what I needed. Staff was friendly.

Everything was great, especially breakfast! The only complaint is that the room looked older than expected. The door to the restroom was a heavy sliding door that seemed outdated and the wood around the dishwasher was exposed and not painted.

Not worth the price!