Homewood Suites by Hilton Dallas The Colony

Very nice and comfortable.. Easy in and out Everything working great and new

Very clean and comfortable

One of the best in the area

The accommodations and the team were great.

Amazing all the way around! Every stay is great! The only issue was no ones room key worked the entire stay.

Their keycard system was hacked so only one emergency card was given per room and a $50 lost card fine was stated at check-in which set an icky tone right away. The hotel should have absorbed a lost keycard fee because it was highly inconvenient to have only one card per room and guests had to wait for an available employee to be escorted up to rooms on a very busy weekend. Also, do better management and spend 40 cents more to give free water to "third party reservations", too. Looks stupid when one guest gets a couple bottles of water and the next doesn't because they didn't book directly. Lastly, when you are "waiting for your coffee order" for well over a week, go to Costco and buy caffeinated Kirkland pods to keep the rooms stocked. There is a reason why you had plenty of decaf pods. Bed was uncomfortable. Terrific housekeeping and breakfast employees with yummy breakfast spread.

Everything was great! Thanks very much!

Several issues. They couldn’t issue keys for us so we had to be let into our room each time. The refrigerator kept tripping the breaker and did t work well, door to bathroom very squeaky, dishwasher hadn’t been emptied, television was very slow and erratic. Just some unfortunate issues.

Nice trim and staff

Was locked out my room after midnight

Our family spent 3 nights at this property. Like other reviews, this property is new and is extremely clean! The rooms are HUGE with great space for a family of 4. The air conditioning is top notch and love the ceiling fans in the room. Breakfast was medicore at best, compared to other hotels it seemed to be lacking all around. The staff were friendly and accommodating! I loved the text option to the staff, very convenient! Restaurants in the area are amazing and in walking distance. We will stay here again when coming to the area.

I witnessed several customers complaining.

Very cute, nice features! Super friendly, everyone!!!

Great experience

Check-in was just okay. The room wasn’t ready as of 3:20 pm, we had to wait about 10-15 minutes which wasn’t too bad, they called me once it was ready! I think they serve breakfast, but the time wasn’t explained to me at check-in. Lots of things to do nearby, several dining options close by!

Very clean and comfortable. Excellent breakfast.

Overall it was a very pleasant stay. The only problem was the people in the room above us. Had to call the front desk several times. The bumping or whatever they were doing lasted well into the night. So a good night's sleep was not had. I know the hotel can't know who's going to be checking in but I feel the situation could have been handled better.

Amazing room, decent breakfast. Exactly what I needed after my work Christmas party

Facility was clean. Great accommodations.

well decorated!