Margaritaville Resort Cape Cod

Great theme, clean, fun and great staff

Great

Terrible customer service. Disconnect between Expedia and Resort booking. R

Beautiful stay! Love beachy vibe! Enjoyed everything!

What a great spot for a fun family weekend!!!

Beautiful and clean! Staff have been awesome!

When I got there I was a hour early check in they said they would do a pre check in then come back at 4. When back at 4 there was a huge line I had to stand in. When u got up they gave me a key and nothing else didn’t tell me anything till I asked where the room was. Then they said I would be charged 98.88 but I would get some back at checkout.We then got in room changed and went down to water park to find out tickets were separate not sure why no one told me this at pre check in. After buying tickets we went in and spent the whole time there. By the time we got up to room it was 8:20 there was no WiFi password in room and no info on food so I tried to call down and phone didn’t work so I called on my cell but no one answered good thing I had food packed for my kids. Next day I went down and checked out oh and went to water park with my kids. At check out they gave me nothing just took door key. I was charged the 98.88 never got anything back at check out. Then I was charged another 34.99 few days later. I have emailed twice and called a few times and have got no one. On top of it they had one extra thing for kids outside of water park cape codder had many little things. It was also December 22-23 and not one Christmas decoration was in the building or Christmas activities. They had advertise a Santa was at the waterpark when it was closed on Facebook, but why didn’t he come during I have gone the cape codder many times but I will say at this point this may be my last.

Was nice

One thing about the resort I didn’t like that. It was very cold getting out from the waterpark to your room. It was very very cold in the hallways. Also, I didn’t like that. There was no bathtubs.

Excellent place !!

Clean

Very cute & clean rooms. Bartenders were super nice and friendly. Waterpark admission isn’t included with your stay but it is 1/2 off and it is heated. Live music at the bar was good.

My experience was great thanks to the security guy that went above and beyond on helping me with my daughter’s birthday. Unfortunately I did not get his name but I really appreciate it what you did for us. Thank you also to Steve on the front desk for assisting my family with all the needs. I really appreciate you as well.

This is a great resort that is affordable for a family to enjoy the water park facilities. The property has many rooms that have been updated with unique design such ad the whale tail water facuets. The food and drinks at the restaurant are good for American fare. The resort also hosted a NYE party with a comedy show and that was pretty fun. The catered food was good, but the way it was served (buffet) was dumb & too long of lines. The guest rooms were comfortable, though heating units are loud.

Check the fine print!! Don’t assume that the water park is INCLUDED in your room!!! An don’t assume buffet breakfast will be hot

Terrible service

Overall the property is beautiful. Although we had an enjoyable time, it appears that the staff was not prepared for school vacation week. I was misinformed of the opening time of the water park. When I called, I was told 1pm but it actually opened at 10am. Upon arrival it was quite busy (which I anticipated given it was school vacation week) but would have liked going earlier if I was advised properly. We waited over an hour for towels in the water park. While dining at the Landshark, a server never came over to us (waited about 20 mins for someone to check in) my husband eventually asked who our server was, then a manager came over to take our order. Our hotel room also had a dirty shirt under the bed. While the resort is beautiful, it is pricey especially if not receiving exceptional service.

The main reason for this rating was due to our horrible experience at the resort. When we arrived are room wasn’t ready which was fine because we arrived an hour before check in but because we were there with our three children for my oldest son’s birthday we decided to hit up the water park while we waited for our room. I have a 19 month old daughter and I had to change her into her swim diaper. When we entered the women’s lock room it was completely soaked with water everywhere and extremely slippery so I knew we needed towels. My husband went to ask and guess what? No towels at a water park?! What? No towels? So I proceeded back into the bathroom with my daughter and there were no anti slip mats placed down and we have no towels to dry anything well my daughter slipped and fell and banged her head. So of course she started screaming and was very upset. About an hour later now 4 pm when it supposed to be check in time we still never received a text our rooms were ready. My kids were hungry and tired at this point from traveling and we just wanted our room. But still nothing. So they are all standing there soaked and my husband goes to get towels, still NOTHING! So I go to the desk and explain what happened and suddenly there is a room available. She also told me she made a note on our account and that a manager would call me at 7 pm to talk about the incident. Well 7 pm came and no call. So in the morning I had to go back to front desk and explain everything all over again

I love how bright and clean and the attention to details in the room. The bathroom was beautiful and even had a rope light inside the mirror The whole room has a nautical feel .

Kid friendly!