Nashville Marriott at Vanderbilt University

Very clean. Nice room. Convenient bar/lounge

I am writing to express my disappointment with my recent stay at your hotel. Although we didn’t raise these issues during our visit as we were celebrating our engagement, I feel it’s important to share our concerns now. Despite informing the hotel of our engagement, no acknowledgment or gesture was made to celebrate the occasion. Additionally, our check-in experience was frustrating. We arrived at 1:57 PM, only three minutes before the standard check-in time, yet the front desk agent insisted we wait until exactly 2 PM. After stepping away for a brief 2 minutes, we were finally allowed to check in—this felt unnecessarily rigid and frustrating. Our room was also disappointing, with a view of a flat roof filled with loud ventilation equipment that buzzed constantly. This was not communicated in advance, nor was the fact that parking was valet-only and chargeable. On top of this, we had to call reception multiple times for valet service, and on one morning, we waited 30 minutes for our car. The stay was further disrupted by loud arguments from other guests in the hallways on both nights, which disturbed our rest. Overall, this experience fell far below our expectations, especially considering we were celebrating such an important occasion. I would appreciate a response and an acknowledgment of these issues.

The hotel was amazing! Very clean and all the staff was very helpful. Would definitely stay here again.

Perfect

The rooms were fantastic, clean, and with an incredible view of the Vandy football field, which made the kids' day. We had also asked for a quiet room, on New Year's Eve, and the room did not disappoint. We had actually moved from another Nashville hotel, which was absurdly loud, and slept great at the Mariott. Fantastic experience overall.

It was very clean and the staff was very friendly. I'd give it 9 stars.

Great place

Everything was perfect!

Everything about our stay was wonderful I just wish the valet only parking was more clear in the booking. $49 a night is pretty high.

Parking fee

Valet were amazing staff!!

Great location and super clean!

My daughter and I stayed here while my husband was in the hospital. Upon arrival, the smell of sewer in the lobby and main areas nearly took our. breathe away. It was overwhelming. Thankfully the room did not have the strong odor. The sewer odor was still very much there at check out the next day. Had we not been so tired, we would have gone somewhere else, but we are lifetime platinum elite members and this property was convenient in proximity. Room was comfortable and quiet. The front desk originally sent us to wrong room as well and we had to go back down to the desk with all of our belongings which was a little tasking after being so tired and just wanting to settle in with showers and a good nights sleep. We requested 2 queens and were sent to a king room. On our profile, it states no feather due to health issues. All but one of the pillows were feather. I had to call for replacements to be delivered before we could go to bed. M Club was mediocre but clean.

Great property. Parking too expensive

We enjoyed our stay. The hotel accommodated is and our dog wonderfully

Lovely room, super clean with nice amenities. Staff was friendly and helpful! Great location in walking distance to many spots!

Not much

I received the best customer service and kindness I have ever had at the check in desk with Aarushi. She immediately made us feel welcome and also gave us such a lovely birthday surprise in the room. She is such an asset to your team and I as long as she is there, I will continue to stay at Marriott at Vanderbilt for every Nashville trip. Please give her a big thank you! She helped set the tone for an amazing weekend.

very good location to vandy

Asked the barman for s suggestion of where to go hangout, he suggested a place called the Corner Bar. It was literally the most smelly, unsafe bar I’ve even been to. The receptionist at night was also very unusually misinformed about the hotel and the facilities, giving me many wrong information - never apologized. $50 for valet is also outrageous. Definitely not staying there again.