New Downtown LA Luxury Jr. Penthouse

Check in is difficult and not convenient. Read all details before booking! When you can get in, additional charges to park etc. apt is clean, very small for a “junior penthouse”. Checked out early and had a difficult time getting key back to over-see er. You can’t exit the flor without the key and leaving the key in the apt strands you on the floor...

Enjoyed our Privacy during our stay, The penthouse was clean & spacious and our view was nice

I visited LA for the first time between October 22-Oct 26th. This was a personal vacation, I booked the "Luxury Jr. Penthouse. Upon arrival, I met the host and was given the incorrect room. I was placed downstairs in a room with no view. I immediately told the host that this was not the room I booked. She passed on my concerns to her manager.The host later called me and told me there was a plumbing issue, and they had to relocate me. she told me I should expect a call from her supervisor. Her supervisor never reached out, I had to call her. By this point I also noticed the room clearly had not been cleaned at all since the last guest. Dirty/hairy towels, grime on faucets, hair in the silverware drawer, stained linens. I expressed my concern and asked for an explanation as to why I was not informed about the room change. She told me there was an issue with the locks. The stories changed a few times. Regardless, I also had to delay my plans the following morning in order to wait for the room I initially booked. I moved the next day to the room I requested, however there was still a few problems. I did a walk though with the host but later found a few towels with hair. By this point I was so over it that I didn't mention it right away. Later, the supervisor mentioned she would speak with me "personally" about my experience. That never happened, I had to follow up her. It's now almost a month later, still waiting to be compensated for the multiple inconveniences.

Great place, easy access. Patty was very nice and helpful.

Safe gated Community with fantastic amenities on site including coffee shop and grocery store.

I do not recommend renting through this company (QCS Properties). We had a plumbing issue that resulted in 2 days without toilet facilities. I had to take time from my vacation to deal with this issue. Multiple contacts from me were required before action was taken. There was zero follow up to confirm the problem had been resolved. It came down to me canceling an evening of plans to let a plumber in at 10:00 pm. A one night credit was applied to my card after multiple conversations and follow ups. The four individuals I spoke and/or texted with showed very little concern for the situation. I travel extensively nationwide and have never experienced anything like this. An extensive amount of time was put into finding the perfect accommodations for our family trip. I am very disappointed in the lack of care this company has for it's clients. Very unprofessional.

It was super cute and had everything we needed for a girls trip.

The property was perfect I wouldn’t have changed anything. Great space. PRICE was perfect. Would highly recommend and would definitely return

Patty was great!!! We really enjoy our time in LA.

Our host patty was amazing! The apartment was super nice and the the building had a pool and gym which was super awesome!

Beautiful property, very safe parking and awesome location. Very helpful by text and responsive. Not a single complaint.

Utmärkt! Vi kommer gärna tillbaka.

友達の部屋に来たみたいなウェルカム感があり素敵なお部屋で過ごす事が出来ました。