Pendry Manhattan West

Great luxurious place to stay and great customer service!

This is the best hotel stay that I have experienced in New York City. From the service to the food and drinks, it was first class all the way. The rooms are super clean and comfortable. The location. Is perfect for short train commutes as Penn Station is steps away.

Friendly employees, comfortable luxurious rooms, excellent restaurant, very convenient location. Would stay again!

Love everything

This is the best hotel in New York! To me the most important thing when booking a hotel is cleanliness and this hotel exceeded my expectations! clean bed, clean bathroom and overall the suit was clean. The customer service is superb! Thank you Pendry staff!

This hotel exceeded every single expectation I had. It was so convenient being only a 3 minute walk to Penn Station, had an amazing coffee shop right next door, had some great shops right behind the hotel, and had the greatest staff. We also ordered room service multiple times and the food was not your typical hotel food. It was delicious. We will absolutely be staying there again on our next visit to NYC!!

Great hotel

Great location. Professional staff. Plenty of bars and food options. Great rooms.

The full and well equiped gym was a real plus but I would suggest having water bottles available for patrons. I love the location - near Hudson Yards and other great restaurants. I do wish there was a way to keep foods from Whole Foods or left over take outs from restaurants refrigerated in the rooms. The stocked and weight sensitive refrigerator doesn't allow for extra free space. I appreciated that the rooms were very quiet but next time I would request to not be by the elevators. There is a distinct mechanical smell that is apparent every night and I am guessing it is from the elevator shaft.

Great staff and food options! Best martini’s! Clean and walkable to surrounding area.

Safe, quiet and convenient for a family with kids. Felt welcomed and were able to come and go.

Excellent

Exclusive clean and quiet property, next to Penn station and Madison square garden. Personal care and service from a dedicated, professional staff. Wonderful skyline views on the high floor. Definitely want to return here.

This is a low key five star and that’s the way we like it. The staff was attentive and friendly but not fussy. It felt very private. I’d give the staff experience an A/A+. The location was further from where we usually stay but we learned to appreciate the benefits of Manhattan West. You just have to embrace it. The hotel itself is very well designed and brand new. We stayed in both the studio suite and one bedroom suite. The one bedroom is a substantial upgrade and worth giving heavy consideration depending on the price difference if going with kids. The breakfast is white table cloth menu-only. This is different from the typical club spread which would have been welcome pre-kids, but with kids I’d suggest skipping it. Room service was exceptionally good quality. Most importantly, the black fox coffee can be accessed from the lobby without going outside and is excellent. It’s across from a Whole Foods which is super convenient and Daily Provisions is very convenient.

Loved this place!!! Staff is so friendly, rooms are large for NYC and it’s in a great, easy fun area!

Excellent hotel

Lovely staff

Friendly staff

The service at check-in was excellent...one of the best experiences I have ever had. Friendly...engaging..."on their game". Impressive.

Our stay for our 6 year anniversary was absolutely incredible. David G checked us in and he was very accommodating. Our room was so comfortable and the view was incredible. We really loved the Green Tea in the lobby.