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Pocono Resort Conference Center - POCONO MOUNTAINS
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Pocono Resort Conference Center - POCONO MOUNTAINS
Hotels
6.4
/10
Pleasant
788 reviews
In the Area
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35 Hospitality Way, Carbon County, Pennsylvania, United States, 18624
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Pocono Resort Conference Center - POCONO MOUNTAINS
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What's around Pocono Resort Conference Center - POCONO MOUNTAINS
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35 Hospitality Way, Carbon County, Pennsylvania, United States, 18624
Discover More About Pocono Resort Conference Center - POCONO MOUNTAINS
Location
Staying at Pocono Resort Conference Center - POCONO MOUNTAINS is a good choice when you are visiting Carbon County.
About Pocono Resort Conference Center - POCONO MOUNTAINS
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Staying at Pocono Resort Conference Center - POCONO MOUNTAINS will surely satisfy you with its great hospitality and affordable price.
All facilities in Pocono Resort Conference Center - POCONO MOUNTAINS
Others
Things to Do
- Indoor pool
- Barbecue
- Sauna
- Pool sun loungers
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
Hotel Services
- Wedding service
- Express check-out
- 24-hour Receptionist
- Laundry service
General
- Banquet
- Reception hall
- Parking
Public Facilities
- Others
- Smoke-free area
- Elevator
Transportation
- Bus/truck parking
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Pocono Resort Conference Center - POCONO MOUNTAINS
Important Note
- Pet deposit: USD 100 per stay
- Pet fee: USD 25 per pet, per night plus USD 25 one-time cleaning fee
- Service animals are exempt from fees
- Late check-out fee: USD 20.00
- Rollaway bed fee: USD 20.0 per day
- Towels available for a fee (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 200 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher and a security system
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
This property is closed from December 6 2024 to February 28 2025 (dates subject to change). The property will be renovating from December 6 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
- One of the swimming pools
- Elevator
- Exterior
- Front desk
- Hallway
- Laundry facilities
- Lobby
- Meeting facilities
- Parking area
- Sauna
- Bar/lounge
- Sauna
- Sauna
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Available rooms at Pocono Resort Conference Center - POCONO MOUNTAINS | 140 |
Number of floors in Pocono Resort Conference Center - POCONO MOUNTAINS | 4 |
Another facilities in Pocono Resort Conference Center - POCONO MOUNTAINS | Indoor pool, Barbecue, Sauna, Pool sun loungers, Meeting facilities |
Frequently asked question in Pocono Resort Conference Center - POCONO MOUNTAINS
What are available facilities at Pocono Resort Conference Center - POCONO MOUNTAINS?
There are top facilites at Pocono Resort Conference Center - POCONO MOUNTAINS such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pocono Resort Conference Center - POCONO MOUNTAINS?
The standard check-in time at Pocono Resort Conference Center - POCONO MOUNTAINS is starting from From 15:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in Pocono Resort Conference Center - POCONO MOUNTAINS
Other sources (788)
6.4
Pleasant
From 788 reviews
Cleanliness
6.4
Room Comfort
7.0
Service and Facilites
7.2
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Traveler Reviews Pocono Resort Conference Center - POCONO MOUNTAINS
Number of reviews per page
20
40
Top reviews
Victor
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Amazing time with the family.
Sheritta
2.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.
Paul
2.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.
Barbara
Leisure Family
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Nice stay
Brian
Friends and Family
2.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.
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Xiomara
Leisure Family
2.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Horrible customer service.
Ryan
Leisure Family
2.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
I wouldn’t bother with this property at all!!!!
Barbara
Leisure Family
2.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Giant roaches in room. Blood on blanket. Awful
Mark
2.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room).
This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site.
My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and "very" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep.
AVOID AT ALL COSTS!
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Darrick
Leisure with Partner
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online.
The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a "temporarily closed" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring
We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead.
Would highly recommend against staying here.
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Abdul
Business Family
2.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!
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Melissa
2.0
/10
Reviewed 51 week(s) ago
Hotels.com verified review
Absolutely disgusting! When I booked it, it did not say that every single thing in the hotel was closed, including the pool. We drove an extra 30 minutes just because of the pool and how nice the place looked. The photos are like 10yrs old. This hotel is run down and so gross. Smelled horrible! The water ran brown in the bathroom, toilet barely flushed. AC rattled loud. They would not refund me and hotels.com was no help at all! Do not stay here!!!
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Jennifer
4.0
/10
Reviewed 52 week(s) ago
Hotels.com verified review
The hotel was in rough shape overall. Lots of unfinished projects and debris around.
Our room was in reasonable condition, but the overall state of the hotel was rough.
The two staff members with whom we interacted were polite.
Samantha
6.0
/10
Reviewed 52 week(s) ago
Hotels.com verified review
Staff was nice, however i was noved twice due to bathroom not working
Justin
Leisure with Children
4.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The people were nice, but it's a very old hotel that hasn't been updated probably since the 1990s. The pool and the restaurant looked like they hadn't been open in weeks (months?). But when you don't have working wireless, you can't score higher than 2 stars, especially when that's advertised. The hot water was minimal as well.
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Carol
Friends and Family
2.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
First, the only reason I booked this stay was because close to sold out resort we were going to next day. Advertising an indoor heated pool which was not true. The heater broken, wish I knew that to start. Next, none of the outlets worked. Lamps w no light bulbs. Remote didn't work. No simple toiletries like conditioner. Calling front desk was pointless.
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David
Leisure Family
4.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
I do not get away often and it was my birthday so we decided to go for a 2 night stay the conference center was close to things we wanted to do we picked it for the indoor pool however the pool water had a green tint and the pool floor was dirty you could smell the chlorine which is not a good thing. It snowed the day before we got there and the first night they never cleared the walkways so it was difficult getting to the room I also had to wonder around to find towels as no one answered the front desk phone so overall the hotel was not worth the money and when we got there we upgraded to the jacuzzi tub room so we spent even more to get less not happy and would not recommend this place to anyone else. I would also like to note I am a pool CPO for the state of NJ
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Suleika
2.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
The place is dirty, and it smells horrible. The pool is not clean and had water dripping from the roof! It has a horrible smell and the bathroom was moldy. The rugs look like they have not been clean in years. We did not have any towels in the room when we got there. Also, the water from the sink and shower looked yellowish. I do not recommend. The owners should invest money into this place and do a make over because it is definetly not what the pictures shows, SPECIALLY the pool area! At ALL!!!
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Verified traveler
Friends and Family
2.0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
Don’t stay here. It’s a skeevy and customers are a little suspect. Very rundown, bathroom was nasty.
Nazim
Leisure Family
2.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Dirty, old, no room service because the owner is cheap. 160 rooms but 1 house keeper. Never staying there again
Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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