Quality Inn & Suites

Maybe more choices for breakfast. A lot of noise during the night. Room clean bed comfortable.

The room was clean, but it looked like it was falling apart. For example, the mirrors were faded, the bathroom had a bad paint finish, and the shower curtain and TV were hanging by loose bolts. But the worst thing was in the dining room area; trash can with overfilled trash and the community microwave with things growing in there.

There were two roaches on our room.

location is good property is very run down, 4 issues in the bathroom

Both rooms I rented we found roaches last day. Gross!!!! Woke up to roaches on wall.

Enjoyed my stay. stYed in accessibility room. will stay again

Check in was easy, fast and friendly. Upon check in there was some confusion because it said a deep soaking tub on the room I selected but there was only a standup shower. The rooms with the deep soaking tub were not available and were not in the listing. The front doors weather stripping needed to be replaced.I could see daylight while the door was closed. The water pressure in the room was lacking. The breakfast was spot on. The price for the room was great! Overall I’d stay there again.

Good stay

Place smelled like smoke and property looks a little worn down like it needed renovations

The outter room was nice. Clean. The bathroom door had holes in it needs replaced. The bathroom caulking needs looked at. Duct tape on the bath tub faceplate

Customer service and quite

The women at the front desk was awesome. Room was clean however, the box spring needs replacement. Squeak, crunch. Bathroom was clean. Very good experience.

Filthy and disgusting!!!!! Towels had previous guest toothpaste all over. Stunk, bed felt like it was going to break each time I sat down on it. Holes in ceiling patched by sticking tissue paper in the holes. No room clean up we were there 5 nights and not once was the room cleaned, sheets changed or trash taken out! We had to go get our own towels twice! Never ever stay at a “Quality “ Inn again and I will let everyone know not to as well!

They need to take care of bugs, such as cockroachs and stink bugs, there was some of this bugs around the room in the floor, the bathroom, the ceiling and lights. The last night I found one laying over one of the pillows in my bed.

Staff members were accommodating, respectful of privacy and property, and I will definitely stay here when I am back in Lexington.

Very clean

Too much outside walkway noise. Too much street traffic noise.

The rooms have exterior doors, which in my opinion makes this a motel, not a hotel. This was not immediately apparent in the online photos of the property’s exterior. Inside the room, the furniture was in poor condition (example: desk chair’s fabric cover was completely worn through on both of the top corners) and the sheets had some sort of ink stains. We decided we did not want to stay there with our infant child, and let the front desk know we were checking out a few hours after we checked in. The front desk clerk didn’t ask why we were checking out so early, just took our key card back. That leads me to believe either that happens often, or they just don’t care. Either way, I think the rate is too high for what the property actually is - a motel. No wonder the pet fee is only $20. On the positive side, the lobby was nice inside and the exterior walkway around the rooms was freshly painted and washed/swept clean. The property is conveniently located in downtown Lexington within walking distance of several shops and restaurants.

We evacuated due to an Hurricane. Checkin was great as the front staff was excellent. The manager on the other hand was very rude and appeared racist. I’ll never stay there again and will tell everyone I know not to stay.

It had a very heavy bug infestation and would not refund our money.m