Quality Inn

Front office staff needs training to deal with genuine customers rather than passing the bucks on others. They should be proactive in dealing to resolve the issues and ready to LISTEN.

Already done

This was a horrible experience! We weren’t even able to use our reservation because they couldn’t find it the night we had booked. We were sent away and they wouldn’t even give us a proper refund after the fact!

The person checking me in did not speak English well and it was confusing dueing check in. At 4am the people next to me was banging on their door for 30 mins and I tried calling the front desk for 10 mins and couldnt get through. There was no way other people didnt hear these people screaming and banging on the doors in the hall way. They woke me up again at 8am and I just gave up and checked out. The front desk told me all they could do was to give me the general managers email and complain there. I did, 2 days later no reply. The hotel is also in a weird part of town and felt unsafe. The room smelled like mildew and the tv didnt work. Just not worth it.

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Our room was comfortable and quiet. We slept well. The front desk said soup was available from 5-9 every evening, but the container was empty by 7:30 and never refilled. Similar problem with breakfast. There was a good assortment of hot and cold foods, but as containers were emptied, they were not refilled. There was no employee at the front desk.

Filthy, filthy, filthy. There’s no other way to put it. We had to leave. There was only one person who came to clean up the bathroom, but she was super busy covering the front desk and cleaning a bunch of rooms on the first floor. Never again.

First just because we get a discount why put us in a room that has not been used or cleaned for a long time. The headboard had dust all over it. The mirrors look like they were wiped down with a dirty rag and were streaked. The window was covered with a cover so you could not open or even see out. Above the window at ceiling height was a shelf. WHY. A breakfast the eggs were Luke warm and rubbery so they got tossed in the garbage. The coffee looked like tea and most tables were dirty. They were out of coffee cups and only brought 3 out. The phone in the room would not work. No shampoo, bar soap or body soap if any kind. The Kleenex were empty. The remote would not work. Took two days for them to fix. I won’t be staying there again. We come to Post Falls at least 3 times a year to see my aging father. We were in room 214. The staff was nice

The lobby had an awful smell to it. It was something rotten, sour or moldy or a combination of all 3. It was very bad.

The bathroom has hair in shower drain.The blow-dryer did not work I when to as if thay had a nother one he said no. There was no shampoo just conditioner and lotion .

Desk clerk immediately confrontational. Rude. I am obviously handicapped. No carts for luggage. He gives me a second floor room 60' down a hall to two flights of stairs and then another 100' to a parking lot side room. Upon opening the door, the carpet is filthy. Bedside light, when plugged-in, flickered non-stop until I had to unplug it for fear of an electrical fire. The nightstand drawer was broken into pieces and could not be opened. The TV would not work and Rude Deskdude had to come up and get it to produce a picture. Bathroom was smelly and moldy. One-half roll of toilet paper and no tissue at all, Just an empty box. When I turned on the shower, the smell of sweat/perspiration was overwhelming. It smelled like a 300 lb. construction worker that had been working in 108 degree weather for a month without showering. It was awful. Went to plug in my cell phone to charge it and the electrical outlet did not work. Writing desk lamp would not turn on. I have probably forgotten something, but this is the worst place that I have ever stayed. I booked it for convenience to a hospital 4 min. away that I was scheduled to have extensive back surgery in the next day. Part of being there was to apply pre-operative bodily sterilent as part of my surgical process. The Neurosurgeon made me completely repeat the process in the pre-op room because of what I told him about the cleanliness of this Quality Inn. I asked them to put this establishment on "The Do Not Recommend" list.

We received a receipt for the room, said $82 something but my credit card was charged $109. They charged a $50 deposit that they said would be refunded at check out, no receipt, no paper trail, they said it might take time to get the deposit refunded. It was not a pet fee, we had no pets.

The sheets on the bed looked like someone with greasy boots walked on them and it looked like they were used for covering the floor while painting, plus many other stains. The overall room was in disrepair and smelled bad. We had to open the window to get fresh air in to disguise the smell. The building is run down and needs torn down. Absolutely not worth the cost to stay there.

We had to check in twice because machine was not working. Then our door keys did not work. Bathroom sink is broken and does not drain. Lots of road noise.

Hotel is pretty tun down. Checked in at 3, and breakfast mess was still out.

Good location.

You evicted my cousin for calling someone about the loose wire that shocked his service dog.

Shower attachment broken, very noise

I couldn't stay there it smelled so bad so I canceled my stay and would like a refund from Expedia please

We stayed in room 107 for one night. When we entered, the room had a bad smell even though it was supposed to be a non-smoking room. The shower drain was clogged, and the toilet seat had stains, making it look very old. Both the room and bathroom need to be updated. The photos online looked nice, which is why we booked, but the room didn’t match the pictures. There was also a door connecting to the next room, and the people next door tried to open it, which made us feel uncomfortable. We could hear them laughing and being noisy. We checked in late at night and were too tired to complain, but we told the receptionist about these issues when we checked out.