Quality Inn And Suites Monroe

Coffee was very weak. Bagels were hard, but there were 2 types of waffle batter, and they tasted very good. Finding the entrance to parking lot was tricky. Good restaurant choices within walking distance. Outside property did not seem well cared for.

The bathroom was extremely small and the beds were hard as a rock. I think I would have been better off sleeping in the tub

We found bugs all on our nightstand including little roaches. It was disgusting. The ac unit kept the room cool but the bed spreads and pillows felt wet from the humidity in the room. We also had people yelling throughout the night and kept waking me up. All in all not the best for the price.

I like having a fridge and microwave, and stores walkable

Alot of things to do in a walkable distance but the rooms are overall not the best but youre getting what you paid for

The room looked clean.BUT there was a very bad smell to it.the shower dripped the whole time.and the refrigerator had a very high pitch squeal to it on and off on and off all night all day

My experience was good for this motel. Even though it was a little dated it was a good value for the money. Front desk staff were very friendly and room was clean. Great location as well.

It was nice an clean.

Cleaning crew left the door to my unit open all day. Came back in evening to find door held open by waste can and all lights on. Air con was knocked out of plug so room was 85 degrees when I arrived. I proceeded with caution entering room after that.

Hotel is old but clean and staff were great

An average clean budget room with very friendly and helpful staff.

The room was unbearably musty and humid. Everything felt sort of wet. We had some M&Ms and the color began to come off from the humidity. There were some cashews that were not ours under the bed that the cleaner had missed. The toilet stopped flushing in the morning. The pool was closed for repairs and was the size of a small room anyway - and the worst part was the lamp on the wall gave a strong shock when touched to turn it on. The shock went all the way to my toes. After that we used a pen to push the buttons, but my kid forgot and she got shocked, too. We did alert the front desk to this and leave a note about it as well.

Needs to be updated

The room smell like smoke … Toilet very low … People out side smoking marijuana trash outside on the stair way

I booked through Expedia and the information got twisted up somehow and I was charged by Expedia and the hotel separately for the same stay. And NO ONE ALERTED ME OF THE CHARGE TO MY CARD. I was told by the hotel when I got there they would Only take a deposit(after I had called previous to not start to check if there was a deposit and was told no) which I was waiting to get back but apparently they just charged my card instead. Between Expedia and the hotel I will have to wait until this Monday which is 2 weeks after my stay to speak with someone who can hopefully resolve my issue. (The girl I spoke to at the hotel was very nice and did her best however she didn’t have whatever authorities to fix my issue). There’s no reason that there is only ONE person who can handle such issues. The poor woman is on vacation and there’s an issue- who handles it- no one. Customer service standards from both Expedia and Quality inn are just not there. I will not be back due to this issue.

During my recent stay at this hotel as part of my traveling holiday, I found the experience to be pleasant overall. The rooms, though older in style, were clean and well-maintained. Despite the age of the rooms, they were comfortable. I found the hotel to be good value for the payment made, and I have no complaints regarding the services provided. The staff was friendly and accommodating, and the amenities met my basic needs during my stay. Overall, I would recommend this hotel for travelers looking for a budget-friendly option that offers cleanliness and good value.

Staff was pleasant and helpful.The ladies that do the cleaning are wonderful,and do a great job. Please make sure there reminded of this. Seems at times we tend to forget about the ones that do the most important tasks!! Quality inn in Monroe NC will be our first choice to stay at again ....

Very good place to stay for the value. I will stay here again.

Thank you.

Ok