Red Roof Inn Syracuse

I could have given this an extra star but they did me wrong right from the beginning. I have mobility issues so when at a motel I always ask for a downstairs room so it’s easy to pack and unpack during my stay. Tonite I was a senior woman traveling alone. The large motel, with around 120 rooms on 3 floors, had EIGHT cars in the parking lot at 7pm. But they somehow had NO rooms on the first floor. Or near the office. Which was complete BS. So the facts that the room was a bit dirty and the elevator buttons don’t light up so I don’t know if it’s going to go at all and the elevator is in a dark passageway and there’s no breakfast and no coffee in room and no Kleenex and no microwave and the remote to the tv only worked rarely and the parking lot was still icy where people had to walk around their cars all became BIG issues instead of small annoyances. I needed to get to my truck at 1:30am and not only was the outside hall completely pitch black, the elevator did not work at all! The heater/ac made a loud click, once every second, ALL NITE LONG! And it took 4-5 tries every time to get the door handle to open. I told the front desk lady when I checked out and her reply was, “Yeah, well” followed by a shoulder shrug. She swore the elevator had just passed inspection but they keep the paperwork in the office instead of in the elevator. I’m calling Code Compliance tomorrow. Red Roof Inn has lost a lot of my confidence and loyalty after this visit.

The bathtub was such a terrible design. It was angled poorly and I nearly slipped twice and almost broke my neck. There was also no body wash or hand soap, so that was gross. We felt like we couldn’t wait to leave and get as far away as we could on a 1/4 tank of gas.

Staff very respectful, friendly and helpful

The room was dirty and outdated. There was ONE hand towel, nothing else. On the bedcover, there was a human hair, an eyelash and a PUBIC hair! DO NOT go to this hotel.

Hotel situé proche de l’aéroport, quelques options de restauration à proximité (Mc Donalds, Denys) et un Walmart à 10min de voiture. Parking gratuit, pas de petit déjeuner mais café gratuit le matin à la réception. Accueil rapide, personnel sympathique. Malheureusement, la chambre n’était pas très propre (nombreuses traces sur la literie, murs sales…), les distributeurs de savon et shampoing étaient vides… Le pire est à venir, âmes sensibles d’astenir… J’ai arreté de compter à 15 le nombre de cafards que j’ai tué, la chambre en été infestée… Innadmissible pour n’importe quel hôtel qu’il soit de luxe ou simplement un motel… La chambre était la 315, j’espère que le necessaire sera fait pour que cela ne se reproduise pas pour d’autres clients… La literie était confortable (il n’y avait pas de cafard dans le lit, seulement sur les murs et les meubles, heureusement…). Le wifi est fonctionnel. Ca n’est pas ma première visite dans un RED ROOF INN mais je suis vraiment déçu du manque d’entretien et d’hygiène…

Had some crackers in a bag my son was eating from and I found a bug crawling into it… possibly an ant? I just closed the bag and threw it out. My only complaint would be the pillows. Extremely flat - 2 on top of each other barely equaled a normal size pillow.

Reserved for a week for 2. 1st room had an inoperable door lock with no security latch. Not immediately repaired. 2nd room had no water at the lavoratory with parts on the floor. 3rd (and final) room had a faulty toilet tank level valve which was repaired quickly.. Manager agreed to a partial refund but travelocity was unable to reach to verify and therefo re subsequently no refund was issued. Obviously, i can't recommend this facility nor travelocity for any future relations. PS: towels for the 2nd guest were extra $.

Front office staff super! The room is fine, the parking lot well lit. I felt taken care of but the place is a bit run down.

Safe

Not clean, many devide broken, not well served at all

This place should be shut down i would like a refund. We had to get another room there was roaches in my room

Accommodation

Very accommodating

Location convenient but room was tired looking, and smelled so strongly of cleaning chemicals - almost hard to breathe. Would not stay again.

Cockroaches in the rooms, doors that wouldnt close to the bathroom, trash under the beds from previous guests (waterbottles, food wrappers), blood on the dingy sheets from what looked like needle injections, no sheet replacements at 930pm because they all needed to be washed no extra clean blankets also only one staff member on the premise, sketchy people all around…. Do NOT stay here. They dont even answer the phone. The BBB needs to shut this place down

Arrived late in the day. Was assigned a room which was occupied and therefore couldn't get in. Was assigned a second room which we got into. Decided I wanted to bring the car closer, but when i tried to exit the room the inside handle broke. I tried to reattach it to the spindle but failed. My wife then climbed out the window and went to the desk. If she had not been able to get out the window we woould have been stuck there forever!! We were then assigned a third room which had only a hand towel for the two of us. At 1:00 am it was very agrivating!!!

Check-in was a nightmare - took 40 minutes to get into my room because both key cards did not work, not once, but twice.

i wish i could upload photos to show how the property had roaches and bed bugs which caused me to check out extremely early. not to mention, the cleanliness of the rooms. check in staff was unpleasant, and had a attitude. check out staff wasn’t even behind the desk and didn’t seem to care about the quality of my stay. WOULD NEVER STAY HERE AGAIN. traumatized is an understatement.

Too many bugs and they gave hand towels for bath towels

The room was to be sigaret free, but reeked of it, deodorizer did not help, and I killed four big cockroaches, some of the pillows had stains, a coffee maker with a single cup. Was not happy, no others rooms no were Els so, I had to stay. Not happy