Renaissance Reno Downtown Hotel & Spa

The staff at the Renaissance are consistently kind, helpful and conscientious.

Our rooms were dirty when we walked into them had to go back down to the front desk to get new rooms, had asked for connecting rooms but were instead given rooms very far apart

Pet friendly

I lake all the service and how clean it is.

The hotel staff were very chill, bar was fun.

Was there for a business event and was very happy with the property and its dinning and entertainment options.

I stay here every other week (3-4 nights a month) so while this might sound silly, my core complaint is the coffee machines in the room. No respectable hotel has coffee machines that require guests to run boiling water through single use PET plastic - a known carcinogen and totally gross to essentially get a single use plastic with coffee grains to a near melting temperature. Every other hotel above $250/night has moved to the small nespresso machines that use aluminum pods. I seriously might stop staying here due to this - I'm here for business frequently, wake up needing coffee in my room to start on emails/shower before work and this is a big deterrent. Otherwise, it's a good location, rooms are clean and staff is lovely. This is just one of the more notable things that should be addressed by a high-end hotel.

Pictures don’t do the hotel justice. The spa amazing. The staff friendly and knowledgeable of the area, very helpful.

The best hotel in Reno… bar none! Best in class customer service. Beautiful accommodations - well appointed room, spectacular restaurant and perfect river front location.

When we checked out one of staff members were not nice and not welcoming. They didn't even smile or ask us about our stay. They questioned a for request email thinking it was coming from me. We felt we were treated as if we re criminals. Not coming back here again.

My favorite place to stay in Reno for sure.

Lighting in the room, especially in the bathroom was insufficient Front desk staff, however, were great Restaurant was above average; somewhat limited menu, but what was on there was very good

Checking in was great as we arrived early and they accommodated us immediately. Rooms were nice, but small. Dining in hotel was good, but didn't like the area around the hotel. Didn't seem safe. Parking not included in stay.

Enjoyed the pet friendly stay at Renaissance. The staff was pleasant and helpful. The spa is welcoming and relaxing. We enjoyed the Shore Bar and the patio by the river.

Great location

We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.

Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.

Everything was good. We had a nice stay

Great clean and safe hotel. Classy place to stay in Reno

Spa was a disappointment. We arrived 30 minutes early to relax at the spa before our spa package however it took 25 minutes to check in as others were checking out and we were asked to wait. Once we were escorted in we changed and immediately we were called back for our massages. Massages were good but our package was supposed we be a massage and facial. it was not a facial. Just a mud mask. Not worth that price of the package. We were also supposed to get a tshirt and we were asked what size shirt we wanted on Friday when we confirmed our appointment. However when we checked out they did it have our sizes for shirts! Why bother asking then? We ended up with tote bags instead. We confirmed our appointment 3 times too-By email, text and call- excessive and annoying. I understand if we didn’t reply but we replied each time!! Then we I tried checking out after our spa appointment the credit card machine wasn’t working after resetting the system 2 times the attendant ended up charging my card manually. Very time consuming as we were had dinner reservations we were trying to get too.