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Sheraton Grand Chicago Riverwalk
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Sheraton Grand Chicago Riverwalk
Hotels
8.2
/10
Very Good
1,234 reviews
What Guests Say About Their Stay
Paul
10.0
/ 10
I stay at this hotel usually for the Cubs Convention. It was very clean and accessible for stuff like restaurants. I would stay at the Sheraton again even if it's not for the Cubs Convention
Maura
10.0
/ 10
Great venue for Cubs Con. Staff was very accommodating. Just wish the ice machine had ice (floor 28)!
Steve
10.0
/ 10
This property was clean and comfortable with exceptional seating in the lobby and bar. Breakfast was expensive but very good with a very helpful staff. The room was spacious, clean and comfortable. My only disappointment was the lack of self serve water and coffee and the ridiculously expensive parking.
In the Area
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301 E North Water St, Chicago, Cook County, Illinois, United States, 60611
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sheraton Grand Chicago Riverwalk
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Per room per night (excl. taxes & fees)
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What's around Sheraton Grand Chicago Riverwalk
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301 E North Water St, Chicago, Cook County, Illinois, United States, 60611
Discover More About Sheraton Grand Chicago Riverwalk
Location
Staying at Sheraton Grand Chicago Riverwalk is a good choice when you are visiting Chicago.
About Sheraton Grand Chicago Riverwalk
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Grand Chicago Riverwalk exclusively for you.
Get precious and unforgettable moment during your stay at Sheraton Grand Chicago Riverwalk.
All facilities in Sheraton Grand Chicago Riverwalk
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Microwave (shared)
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Breakfast
- Snack bar
Things to Do
- Indoor pool
- Garden
- Pool sun loungers
Nearby Facilities
- Souvenir shop
- Grocery
- ATM/Banking
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sheraton Grand Chicago Riverwalk
Important Note
- Fee for continental breakfast: approximately USD 32 per person
- Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
- Self parking fee: USD 70 per day (in/out privileges)
- Pet fee: USD 0 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 29.35 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sheraton Grand Chicago Riverwalk | 1218 |
Number of floors in Sheraton Grand Chicago Riverwalk | 34 |
Another facilities in Sheraton Grand Chicago Riverwalk | Laundry service, Tours, Multilingual staff, Wedding service, Luggage storage |
Frequently asked question in Sheraton Grand Chicago Riverwalk
What are available facilities at Sheraton Grand Chicago Riverwalk?
There are top facilites at Sheraton Grand Chicago Riverwalk such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Grand Chicago Riverwalk?
The standard check-in time at Sheraton Grand Chicago Riverwalk is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Sheraton Grand Chicago Riverwalk provide breakfast?
Yes, Sheraton Grand Chicago Riverwalk provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Grand Chicago Riverwalk
Traveloka (4)
Other sources (1,234)
8.2
Very Good
From 1,234 reviews
Cleanliness
8.8
Room Comfort
8.6
Service and Facilites
8.6
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Traveler Reviews Sheraton Grand Chicago Riverwalk
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Facility it’s outdated, bar was closed, restaurant over priced and looks way too old, staff was friendly. Couldn’t even buy a water anywhere. Expensive parking.
Cherie
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I have stayed two previous times at this property. I chose again based on location, convenience and services offered.
The only option for dining, snacks, cocktails and coffee was Shula's steakhouse and the cafe which had extremely limited hours. The Chi Town bar was closed the entire time we were there. For drinks prior to dinner, Shula's was our only in hotel option. The restaurant and bar area were both dirty and uninviting. I don't mind paying for good for or wine, but the conditions and quality do not come close to what you pay. After a day of exposed to extreme cold, there was not one option for an afternoon coffee or hot tea as the cafe closed late morning. I fully understand that staffing can be an issue. However, the other hotels close by we visited had plenty of options for what the Sheraton was lacking. It is rare that I leave a review of this kind as I'm aware of situations beyond the control of staff, but for the type and size of this hotel, I was shocked at the limited offerings. On a good note, the staff were extremely friendly and apologetic for these limitations. Customer service was the only thing the Sheraton got right this trip.
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Andrew
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Really nice and close to walk to most everything. We saw they had a chi bar, burger joint and an ala-carte restaurant on their website so we chose to stay here. To find out on a Saturday eve they were all closed. Only thing that was open was a high end steak establishment. We ventured out and found good grub but was disappointed the advertised options were not open.
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Hany
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Sheraton used to be a great place to stay, but unfortunately, that is no longer the case. The restaurant was empty, and the food was overpriced and of poor quality. Despite Chicago’s cold weather, the room was only equipped with a thin sheet for warmth. Additionally, the surrounding area appeared unkempt, which detracted from the overall experience. For the amount of money we spent, I would prefer to stay elsewhere. A hotel should prioritize maintaining a clean and appealing appearance to provide guests with a comfortable and enjoyable stay. I would recommend choosing any other hotel—it will be a better use of your money.
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Paul
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I stay at this hotel usually for the Cubs Convention. It was very clean and accessible for stuff like restaurants. I would stay at the Sheraton again even if it's not for the Cubs Convention
Samantha
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
HVAC does not work. Hallway was flooded from a sprinkler
Tim
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Awesome hotel
Maura
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great venue for Cubs Con. Staff was very accommodating. Just wish the ice machine had ice (floor 28)!
Narinder
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Not very friendly front desk person, no valet service. Extremely expensive breakfast, $40 for one person.
Ashraf
Business and Leisure Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good
Steve
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
This property was clean and comfortable with exceptional seating in the lobby and bar. Breakfast was expensive but very good with a very helpful staff. The room was spacious, clean and comfortable. My only disappointment was the lack of self serve water and coffee and the ridiculously expensive parking.
Christopher
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The property was clean, safe and fun.
Jeanne
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Everyone was super friendly and very helpful and the room was amazing and the great view
Nikia
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
When we checked in that was fine but once we went to our room the key didn't work we were on the 11th floor I had to wait to long to get some help I had to call twice. We had to walk what felt like a mile to a parking structure across the street because the parking garage at the hotel was full. I have arthritis in my knees and the bell man didn't care at all Unacceptable They gave me no accommodations at all.
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Laura
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Hotel is in a nice location. We arrived early and we were able to check in before the check in time, what a plus!
Hotel had music in lobby for New Years, very nice
(not my kind of music). The room had a great view!
My husband and I sat by tables outside the bar and decided to walk to bar and order, the waiter was not happy we did that and told us we needed to sit by the bar then. If he approached me one more time, I would've gone to management since we did get a room at hotel.
He was not nice!
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Jose
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
simply as good as advertised
Sharon
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Nice
Ali
Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
No parking, everyone can get in
Not comfortable
Sophia
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Wonderful! Perfect for our staycation with our 4 year old toddler. Location was excellent. Would definitely come back.
Antonio
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The Bellmen were very courteous Mike and John treated Us great
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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