Sierra Inn

Excellent customer service

Nice and clean good service

Dirty, leaky toilet, no staff available when suppose to be in office, no food at breakfast

Awesome place

Friendly staff. EV station took a charge- like a champ. Very flexible. Great view of the Vet Park and holiday lights- always. Sierra Vista- is one of the best kept secrets of Arizona. This Inn represents well.

Good parking and convenient location. Room was spacious and decent. The only thing needing service was a slow draining sink. The hotel could be more Eco Friendly by eliminating single use plastics. Dispensers could replace shampoo/lotion bottles. The breakfast was served with styrofoam and plastic utensils. Plastic bags were used to store breads, fruits & muffins and were unnecessary and wasteful.

We had ro switch rokms in the middle of the night cause the tv kept goingbin and out. The radio was going on and off the light kept flickering and it was very hot in the room. I called the front desk and she was not very friendly and seemed like i was bothering her. I stay at this hotel every time i come to sierra vista. Also my charges were different in my bank account then the receipt

People could sit outside my door and smoke weed. I felt unsafe.

Good value and excellent service. Train noise is a problem.

Room was dirty, carpet was filthy, sheets did not fit the bed.

Bed bugs. No refund after checking out immediately.

Close to everything in town from eating to shopping

At check in the staff was short, acted as if I were bothering her to check in.

The people working therevwere really nice, but they put us on the second floor with some what appeared questionable (possibly jomeless) had shopping cart outside, and were up most of the nite smoking outside our room and talking

Breakfast was not as posted. Rooms wre clean

I have loved the whole experience!!!! The check in was great, gentleman at the desk was very nice. The room is better than I could have hoped for!!! We love it 😊

The first room we were given was musty and smelled of mildrew - it was disgusting! Thankfully they moved us to an ok room. Won't be staying here again.

Everyone working here were very nice, the room was clean and affordable. 😊

It is a nice place.

First night bra found on floor next to bed. Toiletries and towels partially used. No sofa/1 chair. Reported next morning (Sun). Reported again Mon. Left name & phone number with "asst mgr" (Allison) , with request that gen mgr call me. No call. Next day Keyless entry failed. No offer to change room. Next day situation explained to Carlos (always very friendly and helpful) and name & phone number left with request that gen mgr call me. She called about an hour later. My husband explained the situation and she said she couldn't believe that because she cleaned the room herself. My husband said I took a photo of the item before I turned it in to Allison. Mgr said no couch because she had to remove it to be cleaned. Mgr offered to refund 1 nights stay and move us to another room. We agreed that would be acceptable. Carlos said he'd have the room deep cleaned before we moved to it. Room seemed acceptable until I showered the next morning and put on my socks. I walked from the bathroom to the couch to put on my shoes. My socks were filthy from walking across the floor. I've since pre treated them and soaked them in bleach and still cannot get them clean. The breakfast provided was scant: bread, English muffins, could cereal, boiled eggs. No yogurt, waffles, fruit or even water. Had to ask for more bread twice. At checkout Allison was unable to figure out how to refund me for a night. Said she'd call booking agency and call me back, but never did. She was a great disappointment.