Soho Grand Hotel

Had some issues on the service side including missed/mistakes for requested room items. Typically our go-to spot for short stays.

It was okay, the food was not very good, the breakfast lackluster (concentrate orange juice, overcooked omelet, confused service for very simple and basic orders).

Great location in Soho.

Hit and miss for reception, one lady was really friendly the rest were quite frankly terrible. Hotel was ok, the room cleaners were great but it was very very noisy the hotel gym was terrible, the breakfast was average and the staff were barr the one lady receptionist, the room cleaners And the doormen - terrible. Would not stay again

The stay was fine, the service pretty strong but the pillows are not that soft and our shower didn’t have hot water 50% of our 5 day stay. Great location at times loud

Went on a little couple gateway and we loved it! Highly recommend. I don’t typically stay in the same hotel in nyc cause I like to try new ones but this one…. Will be a rebook for sure!

Great staff, easy location. Will return.

Good location in SOHO, high energy neighborhood with great dining and shopping

Amazing visit to this historic hotel. Every detail was thought of and executed!

I stayed for a week, it wasn't my first time but on this occasion it was disappointing. When I returned to the hotel on Wednesday night there were crowds of people waiting to get in and thumping music, lively, that's great, I'll have a whiskey sour I thought. No problem if I want to pay a $300 minimum. Of course my room was only on the 6th floor over the entrance so I could here the thumping music. I went downstairs twice in an attempt to find a solution but the hotel was full. The duty manager confirmed he had my email and promised to propose a solution via email, the email never arrived. I did however finally get a whiskey sour the next evening although was a little surprised at the cost. The barman chose to use a single malt without checking so they were 30 something dollars each pre tip. Finally, albeit my fault, I left my washbag in the room and emailed them on the way to the airport. Again no response. Not really good enough for a $6,000 stay.

The staff were friendly and professional and ready to help with whatever you needed.

Wonderful.

A great place to stay in SoHo! The staff is lovely and the neighborhood is exceptional.

I can’t say enough about the staff. We were warmly welcomed, and every person we encountered went above and beyond to make us feel at home. You don’t always find this in New York hotels. We will be back!

Great

Hotel is charming, a little dark but nice, bathroom needs a lighted makeup mirror but other than that all is great! Service was exceptional! Location fantastic!

Comfortable bed and pillows! Good size room. Room service was quick. Staff was very friendly!

Very nice property

It's disappointing that we checked out 1 week ago but have yet to receive the email copy of our final invoice or have the final amount settled to our card. I've chased guest relations via email 3 times but have been ignored. Unknowingly, we booked to stay at the start of NY fashion week. If you are not part of the fashion week crowd then this is a big mistake. The road outside of the hotel is continually blocked with large black SUVs catering for the fashion week folks and the traffic trying to pass is horrendous. In typical NYC fashion there's a lot of honking of horns in frustration and this carries on into the early hours of the morning. We were on the 8th floor and would wear ear plugs to bed to try and block out the noise. It also makes getting a taxi or uber from/to the front a bit of a challenge. Noise travels from room to room a lot and we had to call security on the first evening due to a massive row taking place in a nearby room. Credit to security they did arrive very promptly and dealt with it professionally. We'd often hear music or the TV from adjoining rooms. The doormen and concierge are excellent. Gilligans is an excellent place to relax, have a few beers and enjoy a snack. The Soho Diner provided an excellent breakfast. Staff in both venues were superb. We had a disappointing experience in the lobby/bar area where we were pretty much told we were unwanted by the bar manager as our tab had been closed out (as the previous guy's shift had finished).

Everything you could need for your stay is provided. Service is friendly, professional and prompt. Many walkable dining options and convenient to transit. The area is obviously popular with young adults on the weekend for dating and partying, but the noise and hustle of the street and onsite club did not disturb us in the room. 10th floor Room was very nice, good size bathroom and great city view.