Sonder The Queen

The place was very comfortable and clean. Great communication with management. Only problem was the elevator was broken. Carrying heavy bags up and down the stairs was very difficult.

Much too noisy

Our lock on the room frequently malfunctioned and required us to enter the code a dozen times before it our open. The mobile key feature NEVER worked at the room (It did work on other keypads but not our room). The top of the mattress couldn't have been 18" above the floor. It was like sleeping on the floor. If I was 6 years old, perhaps this would have been fun. As a 60 year old man this was not so fun! Lastly, after the date had passed where we could cancel we received this note from the hotel: "Please note that there is an outdoor vent machine outside of the window of this apartment. It is not related to Sonder. We provide noise machines and earplugs to minimize any disruption this may cause." This is something that should have been disclosed BEFORE we even booked. We will NEVER return to this location!

This property is not located in safe neighborhoods of Philadelphia and also does not show up on the GPS correctly. Expedia should refrain from hosting such properties

Easiest stay we’ve ever had! 10/10!

Modern, clean, spacious and comfortable

Fully automated check-in and property access make arrival easy. Please replace keypad on front door. Numbers are worn off and Bluetooth electronic key doesn't work. Backlit version would be best.

We liked our stay very much. Our room was spacious and clean. The neighborhood is excellent and walkable, with a lot of shops and restaurants. The lack of any staff present was frustrating at times as there were login issues with the app at check in and I had to call customer service to get our building entry code.

It was fine for what it was and the shower was admittedly amazing! The room was also very well stocked, which was VERY good considering I did not actually see a staff member the entire time I was there! There is absolutely NO front desk om the premises! And the checkin process is a long and drawn out, even including a face scan over your phone! Ireally wish I was WARNED of this process prior to booking! Also make absolutly sure you have NO issues with your email because that is the ONLY way you will be able to get the access code to get into your room! No matter what they will not give it to you over the phone, even WITH the face scan and upload of your ID! I now know this from experience! I now understand why I've seen people just standing outside Sonder properties for extended times looking lost. And actually upon my arrival there was a guest who was just sitting in the lobby for 45 minutes completely unable to get into his room despite being on the phone with Sonder staff. People need to ne WARNED of the checkin process prior to booking or at least well in advance of their stay!

Fantastic location and super clean. I felt like I was somewhere in europe. Great stay and I just love Philadelphia.

Nice decorations in the room

This was such a gem to find! Exactly want we wanted and will love to go back again!

It was perfect! Easy keypad access. Very secure and safe. Clean. Great location. I will absolutely stay there again.

Great

Room directly above noisy bar. I have stayed here several times and those days were fine, but this time my room is directly above a bar, and the floor is thumping. All I want from a hotel is a quiet room, and if you stay here, you risk not getting that.

I loved this place. Room was appealing and comfortable, and I loved the windows that provided a view and so much natural light. Location was perfect and walking distance to many things. I had just come from New York City where I stayed in a nice hotel, but it was smaller and only had a view of a brick wall, so it was a nice change. The only reason it’s not 5 stars is because the shower door had an issue where it wouldn’t stay completely closed at times, and the mini fridge was making weird noises and probably needed maintenance. Great place though

Beautiful hotel

Great location! New bakery feet from the lobby is excellent. Queens Village has so much to offer. We parked across the street for $30 a day.

Great location. Room was light and clean and well kept.

The building itself was secure and easy to find. I had no issues accessing the building. The room was clean and nice, and it was a short uber to just about anything I wanted to do!