Sonesta ES Suites Reno

Saw a worker come from outside did not clean her hands and then started to touch the food for guests to check the temperature. She was not wearing gloves. Put food back into the serving trays for the guests to eat. Left after that and did not eat the breakfast again. You could see the dirt lines in the room where the cleaners cleaned and where they missed.

Nice clean

One of the most awful places to stay. We stayed for a week and a half and the first few nights couldnt sleep because all you hear all night is airplanes taking off and people getting on the ramp to the free way. The price was great so I tried looking past the noise, but on our 8th day the lady from the front desk tried nocking on our door and didnt even give us a second to answer the door before she tried entiring our room. Thank god our privacy thing from the wall was locked because if not she would of been in our room. She had a horrible excuse to as why she was comming into our room and had the nerve to say in their system the room was vacant. Um excuse me I booked the room for 11 days and this happend on day 8. Then later on the gentleman at the front desk even told us thats not there protocol and they legally can not do what she did and proceeded to give us his managers information. My husband ended up calling the manager after we had left and she was horrible and basicly brushed the whole situation off as if it wasnt no big deal. Um excuse me ma'am but it was a big deal I was half way dressed in my room when this women tried entiring our room. And the manager had the nerve to say it wasnt that big of deal since our privacy thing from the wall was out and she couldnt entire our room. Highly unprofessional, I felt highly uncomfortable the rest of our stay and felt like they invaded my privacy and did not make things right.

We got turned back because of a winter storm. We were lucky to be able to find this nice clean and quite hotel.

Checked in at 5:45pm and room wasn’t ready yet First room toilet was broken and hair in bathroom Front desk was very nice and changed rooms for us right away Second room was cleaner but the thermostat was broken and fell out of wall with wires hanging ..so we couldn’t use the heater. Front desk offered to switch us again but it was late and we were tired and had a bunch of luggage.. woke up cold. Staff was nice but the hotel wasn’t in good shape

Very spacious and comfortable.

We stayed here for the holidays for 11 days. While the price was reasonable and the room spacious enough to serve its purpose, several issues were hard to overlook. Security was concerning—keypad doors in the back of the complex didn’t lock, allowing anyone access. The hallway carpets were filthy, and the room's cleanliness was unacceptable. Despite asking three times, the floors in our room were never cleaned. Midway through our stay, our toilet began leaking. We were moved to a second room that was inexplicably marked usable despite being under construction. After a quick apology, we were moved again—this time to a courtyard view room, even though we paid for a mountain view. Adding to the frustration, we were told the leaking toilet in the original room would simply be caulked over, raising serious concerns about maintenance practices. Unfortunately, these issues made the stay far less enjoyable than it could have been.

Overall good. Breakfast could be a little better food quality and the couch in the room was very uncomfortable. Very comfortable bed and cool style room.

Amazing Staff good breakfast great room and well we will be going back.

Loved this hotel!

The infrastructure and cleanliness of the property is sorely lacking. The heating system was inadequate. The doors were not secure. The hallways were littered with garbage.

Overall, the room met my needs. It had a kitchen, wi-fi, and enough space for three people to sleep. The breakfast had limited options. For this hotel, and possibly the room, it was noisy. You could hear the airplanes flying above, our mountain view was more of a freeway view, and the gardeners were noisy for a few hours on a couple of days. This was problem for me since I wanted to work remotely for few days while visiting Reno.

Terrible. Noisy. Low class people all over. Dirty sheets when I checked in. Expedia should not allow thisnproperty on site. Heater not working and never fixed. Was 27 degrees Reno

Too noisy and did not keep up with the free breakfast that it was supposed to offer.

Housekeeping was not up to par.

Good breakfast, comfortable beds...

We loved staying at this property. The kitchen was perfect, the bed comfortable and the bathroom large and well appointed.

The rooms are spacious and clean. Best value for the money.

The staff was great with one exception. The men's bathroom in the lobby never get's cleaned, paper towels all over the floors for days. One of the reasons I choose this place was the gym with a tv and specifically the exercise bike. The tv didn't work the whole time and I advise the front desk 3 weeks prior to checkout. Same thing for the bike. Breakfast and coffee are decent, the lady responsible for the breakfast most days is wonderful.

Nasty ghetto property, zero security and none of the doors work properly