Spark by Hilton Redlands

everything

Great service!!

Nice big room except the tv is too far from the bed so you have to turn the tv louder to hear it. It took over 3 minutes for the water in the shower to barely turn warm and then there was no water pressure so trying to take a shower was useless. Last thing that 6 foot counter top would be better by the bathroom and next to a mirror but it was nice and quiet in there and those ottoman seats are bad for someone with a bad back they need support.

👍

Even though they opened up breafast early for us, inwish rhey had a better variety of menu items.

Heather at the front desk was so very welcoming and made the check in process go quickly and set the tone for the remainder of my stay. Great place not to mention great price! The pool looked terrible, hopefully they address this before the weather warms up but hotel in and out was super clean and although against the freeway, it was super quite!

My family was forced to evacuate our home due to recent fire/power outages. We had 3 days of no power and heat. We booked this local hotel for 2 days but we were able to return home after 1. The hotel refused to refund the 2nd day even though we checked out in the morning before checkout time stating their policy is a 24hour notice. While this is true I think it was very insensitive to the plight of locals during this difficult situation. An example of a greedy owner not caring about the local residents. I heard other hotels in the area were much more accommodating and helpful. I would not recommend this place, lots of better options.

Clean and friendly

Very clean. Everything in the room seemed new. Great price too!

Quiet spacious place

Rooms were very well kept and big

Terrible Experience – Car Broken Into, Rear Window Smashed, and Homeless Encampment Nearby I had a truly terrible experience at this hotel, and I feel it’s important to warn others. This hotel sits 10 feet from a homeless encampment and 1/8 of a mile from a low-income/homeless apartment complex which houses recovering addicts. There were police/ambulance/paramedics in front of the apartment all day long, and homeless going to and from the encampment to the apartments throughout the day. It seems this hotel is situated perfectly for robbery's such as the one during my stay. There is an IHOP next store and when I spoke to them, they stated that the hotel has burglary's regularly in there parking lot. It is as if the hotel feels burglary is not their problem, despite the frequency of it happening. To make matters worse, when I reported the incident to the hotel management, while the front desk person seemed surprised, the manager on site had a response which was shockingly indifferent. The parking lot HAD security cameras but they were worthless.They only captured the small area of the parking lot where cars could enter and exit. My car was not the only car broken into that night, as I saw other windows laying in the parking lot the next morning. This was an incredibly frustrating and upsetting experience, and I will never stay at this hotel again. If you value your safety and belongings, I highly suggest passing on this one.

The hotel looks new but the service is horrible and the breakfast was minimal

What a rip off! The huge room with 2 queen beds (for 3 guests) had only one hard metal chair. I could live without the coffee pot in the room but they dont even supply plastic drinking glasses. Hilton should be ashamee of themselved!

Comfort

everything excellent including the price. the only issue was that the lighting in the room glares . . . all of the lights. we put a towel over the desk lamp lampshade. still, we'll be going back!!

Clean, comfortable, and safe

The hotel is undergoing some remodeling of rooms. It’s an older facility with a new brand. AC unit made horrible noise and construction debris was in the hallways and lobby. We did see a mouse in the hallway. Our room was spacious and nice. Location has great access to freeways.

Friendly staff

Another nice quiet stay, thank you