Stay Plus Extended Stay Suites

The property itself was fine - nothing special, but had the basics as well as a fridge, cooktop, and kitchen sink. My issue is the fact that my keycard stopped working the evening of 12/31 (Night 4 of my 7 night stay). We had gone out for New Years and the key worked fine when we left. When we arrived back at around 12a, the card would not work. We tried multiple times with no success. As there are no front desk staff after 9pm, we also tried calling the emergency number but no one answered. After about 15 min of trying to get in and then calling the emergency number, we found another hotel for that evening and left. Not only was that a very negative experience (as I also had to work in the morning, and had to go to work in my clothes from the previous evening as no one arrives at the front desk until after 8am which is when I needed to be at work), I was told that likely they could not refund the night that I was not able to use their facilities due to a non-functioning key. I was told my information would be passed on to the general manager of the property but I have yet to hear from anyone. After this experience I would definitely NOT recommend staying at a facility where no one can help you after 9pm. As an aside, we were told the keys can be deactivated if kept next to your phone or credit cards so I took extra care and made sure the room key was kept in a separate location from the credit cards and phone throughout my stay, including the night in question.

Stay was fine for the type of hotel. Room was large. Dividers between the queen beds was unusual but welcomed. The only problem was that there were only two sets of towels. When we were going to take showers, one towel had pubic hair and the shower rag was dirty. So we only had one set and since we stayed overnight Saturday, the reception desk wasn't open until 945 but we had to depart by 8. So I did not get a shower in that morning because of dirty towels. The room had no closet where any towels or sheets could be found but the towels made us question the cleanliness of the entire room.

Definitely a no-frills property. No hair dryer in the room. No extra roll of toilet paper. No extra towels. no one manning the front desk before 8:00am. They did give us extra pillows when we requested them. If you are looking for a cheap place to stay, they had a shower and a clean bed, but there isn't much else nice that I can say.

This was a good basic hotel option for someone looking to come to Auburn for a game or to visit the university. The staff was really friendly.

Booked property late for college football game so limited choices. Room is very lacking. Terrible linens and comforter. One tiny bar of soap. No shampoo/conditioner. No hairdryer. The walls are so thin we could hear the people next door fighting loudly the two days we were there. Front desk was helpful and nice.

Just a nice place to stay during my homecoming weekend. Very clean and decent.

The elevator was down right after we checked in. Just seemed odd but I enjoyed my stay otherwise

The property was very clean and easy to find. It appears to have been renovated within the last 5 years or so. Check in was seamless and the beds were comfortable enough. The staff seemed very friendly and helpful. There are no amenities to speak of in this hotel nor do you get maid service on a daily basis. You can request more soap towels etc at the check-in desk along with an iron and ironing board since it does not come with the room. I guess the biggest downside with this hotel is that the front desk closes by 9pm It stays closed until 9:00 a.m.. I needed to check the front desk for a lost and found item.., I lost a jersey late at night and could never catch the front desk open in order to see if they had it. Another big negative was the fact that the elevator broke down during my stay and it remained broken until I left. I was on the second floor and have a slight disability so that was not cool with me. Overall, I would certainly stay with them again given the price even with the few inconveniences. I stayed at this hotel for 4 days...

Well before I could check in I was called and told my card didn’t go thru. I wondered how this happened because I had my American Express connected to this reservation. I was confused so I call my credit card company they stated my card was ran 8 TIMES and now I’m out of town with a locked card saying fraudulent charges behind this hotels bad service. I’m beyond pissed still and I will never stay here again.

It was very clean and very basic but we only needed one night and it served its purpose. Front staff was very nice and helpful.

The lady at check in was super nice! However the rest of the experience was not the best. Within being there 2 hours the elevator was out of service, so we had to climb 3 flights of stairs from Friday to Sunday. Our neighbor or the whole floor really was extremely loud. With the 7,000 No Smoking signs all over the building it still smelt like cigarettes and cleaning products. The room was okay. The bed was extremely uncomfortable and the pillows were extremely flat so we didn’t get the best sleep the two nights we were there. The exterior doors do not lock at night like they say they do, so while the front desk is not there at night anyone can literally come and go as they please without a key card to get in the building. I was so ready to leave at 7AM but since no one was there to check us out we had to call the “emergency” number listed at the front desk and leave our key card laying out on the desk, where once again anyone could come in and get them because anyone who doesn’t have a key card can access the building at any time. Over all I think it was over priced for what it was.

Only the basics had to ask for towels, wash clothes and soap. Kitchen but no pans or plates, cup etc. Only plus convenient to the college.

Yes

Great check in time

This is a bare-bones operation meaning the front desk closes at 9 PM, no ice machine, no Do Not Disturb hangtags, and no hand towels. A hairdryer, and a few other things are available from the front desk, however. The kitchenette does feature a two burner cooktop along with a small, full-size refrigerator/freezer. I was woken up two mornings in a row by loud TVs in the adjoining room, not to mention a third night, when the couple next-door was arguing. I can only recommend this place for one overnight stay and not an extended stay as mine was. I will not be returning to this hotel.

Bed was horrible

Check-in was quick. The room was clean and comfortable. There are no amenities at all. No cups. No facial tissue. No shampoo. No breakfast.

Bed was uncomfortable, pillows were flat, no amenities on site. Noisy

The property has been renovated and is clean. The manager, Regina, was very friendly and helpful, and she talked to us about things she wanted to improve and was very open to suggestions. This is definitely a good place to stay for the price.

Was pleasantly surprised with the facility. Had no issues with my stay.