Staybridge Suites MADISON-EAST, an IHG Hotel

Impeccable customer service from the front-end manager. It is hard to find great employees and Staybridge Suites Madison East should be very proud

Very attractive. Great breakfast. Good staff. Only issue was the bed was open underneath so cat went under and I couldn’t get him out. I moved the bed -

Very clean and the staff was great only problem I had was the hot tub wasn’t working and I really needed it at the time

Bret was extremely helpful.

Great experience: great room and breakfast; very friendly personnel; and a very reasonable price.

We chose this hotel specifically because it was advertised as having a hot tub, which was the main reason for our holiday staycation. However, upon arrival, we discovered that the hot tub was cordoned off with caution tape and had been out of service for quite some time. This was extremely disappointing for us, as the hot tub was a key feature we were looking forward to enjoying during our stay. The lack of transparency significantly impacted our holiday experience.

The only problem was the hot tub still not working . They have been renovating for almost a year now. The renovation is looking great !! I can not wait until it is finished.

Apart from some minor updates happening. Stay was beautiful, everyone was friendly.

Placed me on a floor that was being remodeled so there was dust everywhere and power tools being used all day from morning until night. Pool and SPA was closed It was measurable Big event in city so I couldn’t get a room anywhere else

Hotel was under complete renovation which wasn’t mentioned anywhere on the site for Orbitz. Pool and hot tub also were shut down which was why we booked for the kids to swim. The entire floor we were staying on was in complete shambles furniture piled up in the hallways multiple contractors working in rooms next to the one we were given. Rooms being renovated didn’t have doors on and contractors were playing loud music with profanity blasting and I do t need to have my 6 year old daughter exposed to that. The front desk clerk was very helpful she offered a full refund and apologized for there being 0 communication online about the complete renovation going on. I’m sure it will be nice once it’s completed but until then id avoid it if I were you! Orbitz you should have this info clearly stated on your website and you don’t #FixIt

Construction & materials dominate the parking area. We had to park off-site.

The breakfast wasn’t the best. The rooms were nice.

Did not have the room we reserved available

Great Breakfast Comfortable room Friendly Staff. Thanks very much

There was hardly any parking, the toilet wouldn't stop running, yhe showers both leaked and hard water, no pastries at breakfast

Roomed smelled like smoke from a grill, which was directly below our room. The tv did not work

Nice and clean! Plenty of dining options. Would definitely stay here again!

Staybridge was under construction while we were there, so the pool was closed and there was dust. My review is not based on the construction. Rooms were not very homey and furnishings were on the older side. Our suite had a queen and 2 double beds that were not adequate for 2 people.

Location was going through renovations but it was very clean and well maintained, both the room and the facility. Nice!

Beds were comfortable, breakfast good in a nice dining area. Rooms were clean but worn. They were doing renovations and we could not access the outside door. Very frustrating loading and unloading. The hotel is on a busy road and heard traffic sounds throughout the night. Not awful, but worse than many. Hotel halls were quiet and I appreciated that.