Staybridge Suites WEST DES MOINES, an IHG Hotel

Great stay

Greg (Mgr) pays special attention to hotel guests

We were pleasantly surprised that there was such a nice hotel right along the interstate we travel a few times a year. Breakfast was great too.

It was a great stay but we have a billing issue that after a week is still not handled.

Unfortunately there was a traveling little league team staying there. Kids were running up and down the halls. Playing catch in the halls and having a blast in the pool. There was pool water everywhere including the elevator. I don't blame the kids, they did quite down around 10:00pm.

Good hotel. Pet friendly. Quiet.

We were disappointed that the hot tub was closed. Someone had broke glass in it the day before. That was the main reason we had made reservations there was because it had a hot tub. We understand the safety aspect but was really looking for to relaxing. Everything else was great.

Very friendly staff and nice big clean rooms. We are traveling with two young kids and a large dog. We were all very comfortable and happy as this hotel. We already booked our stay there on our trip home. It is an older hotel but again clean rooms. Also, since older I believe it helped with noise. Never heard anyone else the whole time.

It’s our favorite place to stay in West Des Moines!

Large, comfortable suite. Great wifi. Ample free parking. Close to lots of amenities. Really friendly front desk staff

Clean, good location , great pool and hot tub. Had gratis happy hour including Taco bar.

Rooms were not ready at 3:40pm for 3pm check in. Room STUNK to high heaven and an oxidizer machine was brought in but didnt help...we truly had to stay out of our room until it was time to go to bed, which was the hardest mattress I've ever slept on BUT to end the night, we gad a room next to 2 dogs that either yapped ir barked all night!!!!!! Told the front desk at check and was told they would credit me $50 but only credited $30...WHAT A JOKE!@!!! I SHOULD HAVE BERN GIVEN A FULL REFUND!!!!!!!!

The hotel is really old and shabby. They are in the middle of renovations but Expedia doesn't tell you that. When I called the front desk to ask why I didn't get the room I paid for they were dismissive said they don't even have that room. Apparently Expedia sold me a room that doesn't exist. I won't stay here again and next time I will call Expedia immediately and ask that they make good on the room I paid for through them.

Very good experience. Will stay here again.

Nice property. Upgrades are very nice.

Properly is under remodel. Much needed. This property is far under other staybridge properties as far as condition goes. Would recommend as area is fantastic and safe

The Staybridge is at the very beginning of a much needed and long overdue renovation process. The rooms are in dire need with thin walls, carpet stains, ceiling patches, and old furnishings. I would have left and gone elsewhere if I could. I paid $190 for 1 night and I feel robbed. My recommendation is to stay elsewhere.

Liked: cleanliness; location, excellent breakfast and service. Didn’t like: refrigerator too noisy (had to unplug) same AC (turned off after room was cool) Dissatisfied: Booked AND PAID for King Suite regular, checked in and was told that they didn’t have King Suite regular, only Queen bed Suite accesible and that they couldn’t change rate. The water from accessible shower run out the shower and down the floor so we had to use towels to dry the floor.

Under construction but it clearly had been for some time. Understaffed and the staff that was there was lackadaisical, bored, inattentive

Didn’t stay due to the conditions of the room. Left after 1 night.