StripViewSuites at Palms Place Penthouses

Dirty the bed linen is very dirty bathroom stinks I do not recommend it is just awful

Few broken curtains othern then that great place.

⚠️- ⚠️-ALERT-Do not stay at the StripView Suites, they are complete bait and switch. The rooms are not represented accurately on their website, they are dirty, trash on floors, bathrooms are dirty, furniture is broken, plus once you arrive they try to nickle and dime you for everything. We reserved the suites for the extra beds, however if you want pillows and blankets for the sofa beds those are extra. The refrigerator door was broken, a large piece of metal fell on our sons foot. We tried calling their customer service line 4x's and no one could provide bedsing unless they billed us extra. The Palms couldnt help us out either because the unit is privately owned, however that was never represented on the website. Your under the impression your booking with The Palms. Please, do not stay there.

Rooms were so dirty!

This is a condotel arrangement and I was truly dissatisfied during our stay. 1) TV did not work due to fired cables 2) Requested maid service did not show up even when scheduled in advanced with a fee 3) washing machine had a smell probably from previous load and dryer did not work. The problem is that this type of property requires the owner to do upgrade and maintenance. And we were inconvenineced as a result of it.

My three days at Palms Place with my family were disappointing because the front desk said there was no housekeeping provided and that requesting housekeeping would result in extra fees. The TVs are old, cracked, and heavily dust-covered. The kitchen has very few and obsolete appliances and utensils. Free drinking water was not accessible.

Room was nothing like the pictures. Room was very old and dirty. No room service, and elevator keys didn’t work. For the price that I paid it was not worth it

I have stayed at another Strip View property and that experience was great, not so much this time- I booked a 2 bedroom and ended up with separate rooms Yes across the hall but when traveling with kids not ideal. Also this unit 23320/23322 was definitely showing its age, as well as broken fridge/not clean freezer/dishes etc. if you are under 21 you need an adult at the pool. My 17 year old daughter wasn’t thrilled.

There was a lot of broken things in the unit, not toiletries and very bad customer service. The property was misrepresented

The refrigerator was not working. Had to pay to rent blankets and sheets for the beds. The balcony door was locked. No maid service to retrieve trash or pick up wet towels. Bathroom door locks you in. Very Horrible experience.

I liked the large space, great view, nice amenities and multiple large beds and bathrooms. What i didn't like is the condition of the room. The large fridge did not work, one of the window curtains was torn with the sun shining in your face where the rip was when you woke up, 2/4 televisions didn't work and cleanliness was not very good when we got there. Didn't look like they mopped and there were many hairs from previous guest all over the the place. Housekeeping is an extra charge. We called the Palms to come at least try to fix the televisions as there were five of us in the rental. Maintenance man basically tried to jiggle a few wires and call the cable company but no luck. He couldn't do much because the place was privately owned and the owner would have to hire out to fix the issues. A little frustrating. Overall, The pluses outweigh the cons, but if you choose to stay at stripviewsuites at the Palms ensure the property is owned by the Palms and not an independent owner as if there are issues there is a better chance they get fixed.

It’s clean and had everything plus with washer and dryer

Horrible experience. spent 2 days and many hours of our vacation wasted dealing with issues regarding our rooms. rooms are not conjoining as indicated. one of the rooms had a very bad odor and cannot be used. i had to communicate with host, hotel and expedia. no resolution from all parties except to clean the room. after several phone calls back and forth, room was cleaned by hotel to eliminate the odor, which did not work. As cleaning was done to remove the odor, our room was left open and unlocked for several hours by housekeeping which caused a security issue. finally after all this we did not feel safe to stay there. expedia finally found us another hotel and refunded us for the remaining nights we had reserved. definitely will not be staying here ever again.

Couple things disappointed me. 1 you cant use the balcony unless you’re the owner of the room or staying more than 30 days. We were informed that there was a balcony area when reserving so we were bummed out we couldn’t enjoy the views outside like we wanted. 2. Extra towels, extra sugar and coffee are not included. You have to pay for more towels. We had a suite that was for 10 people we were 8 and only had 4 towels. Luckily we brought our own but to a certain point we would of wanted extra ones. 3. No room service allowed for your room cause it’s a 3rd party room. Again hotels .com didn’t say any of this when reserving. 4. The worst bummer part of the trip was the pools closing at 5. I know it’s common everywhere in Vegas now but for a family who isn’t there to really go out and party the pools closing early with out us knowing sure sucked. The only plus side i have for this location was the staff. Great service and attention from the bell men to the valet guys.

We had a good time. The penthouse was very nice and convenient. Even it was off-strip but is closed to everywhere that you wanna go…

Lack of communication with the hotel is terrible. The room was damaged upon arrival. There was a major leak. Majority of the amenities did not work. The room was over priced. 0 out of 10 I WOULD NOT RECOMMEND

There is critical info that was not provided to me about this room before booking. For example, that the room was a timeshare. This meant anything that we needed (e.g., extra blankets, pillows, or broken things fixed like lights and two of the beds) would be an extra charge to us or need to be approved by the owner before fixing. One of the pull-out sofa's did not pull out and the baseboards in one of the beds kept slipping out which made for an incredibly uncomfortable sleep. Again, the hotel cannot fix anything without approval from the timeshare owner, which meant we just had to deal with it (the owner never responded to the request). The room also does not get cleaned. Also, the front desk told us cabs do not come to Palms Place because the cab companies "are mad at us." Which meant you had to walk a mile down the road to another hotel to get to a cab stand.

Pool glass was dirty could see the great view from the pool. The bathroom got flooded everytime you use the shower, and there is a fee if you want someone to clean the mess

Pros: great views, good location, jacuzzi on balcony. Cons: glass wasn’t clean for jacuzzi view, no amenities available, laundry machines didn’t work, shower leaked water all over the floor. The place needs a bit of an update.

The suite was not maintained with everything breaking down and filled with dirt and grime. This will be my third and last time staying at palms place.