The Caravelle Resort

The room was dirty, we had a lick on the room, the floor was full of water, the utensil from the kitchen were dirty, we were very disappointed. The room Needs to be cleaned and update.

The who place smells like old mold. The indoor pool, sun deck, and hot tubs were all closed and we were not advised on check in. Also they asked for more money on check in for parking even though it stated it was free. They also asked for a retainer fee in case we break something. The bathroom door had water damage and did not work. The halls on every floor including the pools smelled of urine and mold.

This was, by far, the nastiest hotel I have ever walked into! We checked in, walked into our room, immediately walked back out, checked out, and we stayed at a different hotel down the road. This place has not been remodeled in YEARS, we saw roaches on the floor, stains on everything, the AC did not work, and the room smelled like mildew! My wife and I paid good money to stay here for our three day vacation, and even though we didn’t actually stay, neither the hotel or Expedia would refund our money or offer ANY compensation for our awful experience! In the end, we paid for two hotel rooms while on vacation, and only used one of them! Thankfully, the hotel we actually stayed at, was great! Expedia is the worst the website to book anything through, fortunately for us, there are plenty of competitors to choose from, and their competition will be our “go to” website for booking hotels in the future! that but We booked and paid for two more nights at a different hotel! I will never use Expedia again, PERIOD!

Run don't walk away from this location! I checked out early for the roaches had checked in! Do not I repeat do not, the only good thing is the people at the front!!?

It was fine. Not great. A bit older.

The property was clean and nice will be back again,

Our room was infested with Roaches!!! Big ones small ones babies it was terrible room had not been cleaned at all!! This place truly needs to be shut down immediately it is certainly a health hazard. We took videos and pictures showed staff and they were not surprised the were not concerned so there is no telling how long this place has been operating at these standards! Scale of 1-10 I would say a -100 DO NOT STAY HERE!!!

Horrible place! 0/1 Will never visit here again!

Don’t stay here pool closes early hoa spying on guest

Enjoyed our stay here

NEVER STAY AGAIN!!! I based my stay off of the reviews from August 2024 thinking okay these are current. And of course their nice website…Now I feel those were falsified reviews BECAUSE THERE IS NO WAY!! And hopefully there will be more honest reviews from this time period that I stayed because so many guest were complaining to the office as well. The property needs serious updates, parking is terrible and you HAVE TO PAY TO PARK!!! That’s ridiculous never have I had to pay to park at a hotel I paid to stay at! I was told during my stay there will be no housekeeping if I need towels you have to call before 2 pm and come to the office and pick them up. My suite with kitchen smelled like smoke for a non smoking facility as well as mold!! And the room had mold on the bed box spring and living room chair. Everything was nasty from dressers, walls to floor… You can tell nothing was wiped down the floor wasn’t swept there was a toe nail on the floor !!!! The area rug full of dirt and just nasty. The tub was dirty and for a booking of 5 they only had a set of 2 towels in the room. Beds very uncomfortable!! And if you complain you get an apology and a card for the corporate # Just a horrible stay!!

Excellent vacation time.

Team was super friendly, price was very fair, area was quiet, room was spacious. Unit had soap from previous person, popcorn on the floor, a metal key on the counter, and the towels looked like they had been refolded. It was a bit unnerving.

The kids love the pool area

Staff were not friendly at all. The room was suppose to have queen befs and had double beds. Bed frames sounded like they were about to fall apart and i told maintenance about that and supervisor at the front desk no on ever came by to fix the issue. Blanket on bed was dirty and i told front desk about and was brought new sheets not blankets. Check in was an issue. The room i book which showed available on Caravelle’s site i was told was not available and i had to upgrade even though it showed available on their site. I never could get in touch with housekeeping to come by for trash pick up or exchange linens, i had to go to the front desk and get them myself. One our last day there someone in housekeeping busted in the room while i was asleep didn't even or announce herself, she just walked in there. Security stayed around the pool meanwhile people where yelling and arguing on our floor and no security came by and you could smell weed everywhere which was disappointing because my 11 year could not go out on the balcony at times because the smell was strong. The only good thing about this place was the pool and the ocean. We will never stay here again. Other guest were complaining about the same exact things. Very sad because i felt the staff didn’t care that people were not happy

Other than parking everything was great Parking was closed off on upper levels and barely anywhere to park

Put me in wrong room and charged me a deposit and never gave it back and was charged for breakfast and was disappointed and that disrespect me

It was ok but wouldn't book again.

We waited 2.5hrs because the key will not unlock the door. Smell bad in the room, try to get towels and front desk never answer. You had employees watching you to make sure you had a bracelet to use pools but they were not fear they will not ask everyone.

AWFUL, Bait and switch on booking of hotel. You are researching hotels only to switch you off property at another ownered property of theirs. Under construction, bug invested bc of construction or poor cleanliness. No pictures of actual hotel you stay at, all ficticious. Room dirty, checked out early and thank god Expedia got my money back but took several weeks.