Cute hotel in a beautiful town. Convenient location.

This inn was absolutely perfect. The quintessential New England inn set right in downtown Lenox made for a perfect winter getaway. Easy walk to shops and restaurants.

Room was very cold and restaurant was not open for the season. The staff was exceptionally nice though.

Everyone was so sweet and helpful. Clean and quiet, I’ll be staying here again soon for sure

Convenient to everything in Lenox! Lovely staff!

Wonderful little village, easy walking, shopping and safe!

This was a comfortable, clean room in a great little shopping and dining neighborhood. The staff was very friendly and helpful. I look forward to staying here again!

We absolutely loved staying at the Whitlock in Lenox. A beautiful inn with the coziest feel. Great spot on the Main Street of the town.

Our room at the Whitlock was cute but the shower door bottom edges had mold and was dirty. We had no hot water the first day at the sink. When the water was turned on, it spewed everywhere from the bottom. Had to use towels to clean up. Problem was fixed the same afternoon, towels replaced. But water was slow to heat up. Rug in bedroom was in good shape but looked dirty. Beds were uncomfortable. Mattresses too soft.

On the outside this place looks beautiful. I thought it had a rustic theme to it. It’s honestly very old, the floors crack, the rooms are incredible small. The hotel was clean but the blinds don’t cover the windows so get ready for early sunshine right in your face. It’s good that the windows open and you can get fresh air. I didn’t like that they offered the open glass bottle of water as it’s not safe and seemed very cheap. I paid 230 a night, you would think you can at least get two bottles of water. It’s overpriced because of the location. The towels were really old and stained. They were clean but stained from previous use. We checked out earlier and booked another hotel. The room was so small. I liked that they had a smart tv, we didn’t try the breakfast so I can’t comment on that. They legit kept the same style from when this place was first built some small changes and renovations.

Lots of character, part of the center of town. Walk to downtown restaurants and shopping.

We truly enjoyed our stay. The staff was excellent. Delicous breakfast and the extra emenities offered. Restaraunt choices were excellent. We will definitely return again.

I was disappointed that the inn boasted online the kitchen/lounge...there was no restaurant on site.

This was a nice experience while traveling through the Berkshires. I would gladly stay here again.

Our family visits Lenox often and we have always had our eye on staying at this property from its stellar location to its beautiful outside area. We thoroughly enjoyed our time at this property. Nice touches like night smores packs to make by the fire, the snack table & coffee. We loved the interior design and felt right at home! Our room was perfect and comfortable for what we needed, my husband and I fit with our almost two year old son in his pack n play comfortably. Room was equipped with a sound machine which was a nice touch for at night for our little guy. Logan at the desk helped us each night and was extremely friendly, helpful and great at his job. We cannot wait to return!

It was an old building carelessly and cheaply remodeled. The bathroom floor was redone but they were short on the flooring material and left a gap at the door threshold. Shower surround walls were cheap plastic and the shower curtain was short and shower pan was flat so a lot of water would seep out. The fireplace was not a working one.

Room was gloomy. No mirror except above bathroom sink. Coffee at breakfast was tasteless and breakfast uninteresting.

We stayed at this property years ago when it was The Village Inn. The property seems rundown and cheaply managed. Room carpeting was very dirty. Mattress was poor; plastic cups in bathroom tacky. Single ply toilet paper cheap. No robes. Brackets holding soap dispensers in shower and sink area are rusted/dirty and not properly cleaned.

Wonderful stay at the Constance. Staff was universally terrific, great location and an Inn full of character.

We stayed at the Whitlock and was disappointed. The best part of the property is its outdoor garden and seating. The amenity information indicated a fire pit, there was one but no gas tank so it was useless . Also a complimentary continental breakfast. During the week the restaurant is closed but provided at the Constance. We didn’t see one other than staff other checking in. the person at the said someone would be at that desk until 10:00 pm however when our shower backed up and came close to flooding the bathroom, no answer at the desk and no call returned after leaving a message with the answering service. The pedestal sink in the bathroom was loose as it was coming off the wall. The decor is subpar for an in that points out when the Inn was built, unfortunately there wasn’t much in the way of antique furniture. Old couches and mismatched pieces.