This is not a 5 star hotel for multiple reasons…
1. There’s no service. It’s extremely difficult to get a hold of front desk when you call using the hotel phone. Most of the time they didn’t answer so if you needed something as simple as water, you had to walk to the front desk to request it.
2. Water bottles in the room are not complementary. You are given two small bottles upon check in. If you request more water you will be charged.
3. We were stuck walking up/down 12 floors because the elevators were out of service on multiple occasions.
4. Complementary toiletries (shampoo, conditioner, shower gel) were not great. They provided the bare minimum in the guest rooms. Definitely lacking for a five star hotel.
Not staying here again.