The property was clean. The room was beautiful. Loved the robes and slippers in the room.

Room didn’t match description of website, when i informed the hotel management they said there wasn’t anything they could do because 3rd party site had the wrong description

Me and my family of 4 stay in a room and the toilet flush all nite but other than that we had a nice time.

The water was room temp, couldn’t take a bath without being cold. Reported to the staff and nothing was done.

Hotel was clean & nice. Options to eat at a few different places without leaving hotel.

Put us in a room with a view of an ac condenser and brick wall. Had previously called the hotel to tell them we were celebrating a birthday so to please take care of us. Refused to move our room to another view. Asked for a bottle of water at check in and was told I had to be charged as I wasn’t a member. Front desk guy was very rude and condescending. Area around the hotel is very poor.

Very nice

We stayed while attending an event held at the hotel. Everything was perfectly executed and the room was spacious and comfy. Everything from the bars, to dining to valet was five star. Highly recommend

I've have stayed at this hotel several times, the staff remembers you when you check in. From the front door men, to the checkin clerks they are all wonderful. The location is so central. The rooms are large, the beds are comfortable and the amenities are great. I will definitely be returning when I'm back in Dallas. I highly recommend this hotel.

The staff gave excellent service and our room was clean.

The property was beautiful, but we had an issue with transportation. The staff booked a car to take us to the airport without informing us of a fee, which turned out to be three times more expensive than an Uber.

Roof top pool is not open to kids. We were not aware when booking.

Great place and service

Very nice property, room is as advertised through the pictures

1. Unable to use valet, said our truck was too large and had to park 3 blocks away 2. Dead cockroach pieces under the curtains in the room 3. AC not functional. 2 repair guys came at different times and said they fixed it and it was good to go. Never got cooler than 79 in there.

Loved my stay ! Will be back

Great staff

Our stay was certainly not four star hotel worthy! When we first arrived, the valet didn’t even realize we were there and had to get their attention. We had no idea this is a shared apartment building with tenets. We paid for a king suite and got a tiny room with no view except for a rooftop and air conditioner units,where all the light switches were busted, and they tried to downgrade us to two queen beds after over booking,The only true shining glory of this place was Scott the bellhop. He is a dying breed of what customer service is really about. Otherwise, this would’ve been a one star review. NOT WORTH 360$ A NIGHT!!!

It looked like a club downstairs. We had to walk 3 blocks away to park.

My guest and I were stuck in an elevator for 15 minutes the first night of our stay, until the fire dept. arrived. Upon arrival and after making contact, we were never asked if we were okay. Instead, the manager present made it seem like we were faulty instead of apologizing, when in fact the elevator is past due for service, but was never blocked off to the public. Very disappointed. He insisted that the elevator was working, when we were informed on the telephone by someone else on the property, that it was not in service and was not to be used. It was extremely hot. The “man in charge”/ manager present at the time was also extremely rude. I was stuck comforting my friend who suffers from panic attacks and PTSD already. I wanted a refund for my stay and I was informed that it was left up to Expedia and the hotel had no control over it. This was a terrible experience. My friend’s birthday celebration was also ruined. I just want a refund. I spoke with the director of front office, and he assured me Expedia would process my refund for the stay due to the circumstances. I also have pictures of the elevators service record showing that it is past due for maintenance.