Towneplace Suites Marriott Jacksonville Butler Boulevard

We had stayed at this same location about 7 or 8 yrs ago it was better then. Now it was ok, but definitely needs updating. T V channels were pretty weak, I couldn’t even watch FOX network. As well not having any steaming channels. What to me was bad, was that the wall sockets were in need of replacement. When any of us would try to plug in our phone to charge, socket holes so loose it barely held the plug. Only good one was on the kitchen counter or the one by the kitchen table. Not an expensive fit. Thanks for asking because I was intending to write a review anyway.

Room is totally dated. Needs an exterminator. Bugs… spiders

Ok

Very comfortable

Was very nice staff and good area price was good bed too

There was blood on the toilet, curtains, and shower curtain.

Breakfast could have been better. Only one ice machine that did not work. Hotel is aging and in need of a remodel. Overall, good hotel for the value.

The manager couldn’t have been any more accommodating. It is an older property but clean and tidy. We were caught without a place due to hurricane evacuation. We had 1 night’s reservation and thought we were going to be out on the street. The manager assured us he would find something. He did and it was perfect. It made our time so much less stressful. We are so grateful to him. His assistants were, as well, the best! They eased the stress - I would never stay anywhere else when in Jacksonville.

We booked a king 1 bedroom With private bathroom, because there were 3 of us, was told we booked a queen studio even though I had a picture of my itinerary of what was booked, which was a 1 bedroom king suite with a private bathroom. That is a bedroom with a door and a separate area with a pull out couch. Man at desk would not help us and put us in what was reserved. We also had support dogs and was charged for them which is wrong. It’s pretty discouraging the clerk at front was unwilling to put us in the room we actually booked and paid for. So my question is, are you false advertising what you have available? What happened to top customer service? Very disappointed in this hotel and customer service we received.

Stains on couch, cabinets old and nasty, carpet gross. Needs major overhaul. The bed was ok but hot- likely memory foam and bedding very nice. Bathroom good- lots of amenities. Breakfast ugh- everything was microwaved , lousy selection. Omelets those microwaved kind- fruit old and over ripe - just go to Cracker Barrel and skip this “free breakfast “. I would not stay here again.

The property was overall good. For having the Marriott name the property needs work. The AC was leaking in the lobby and the pool was down due to maintenance. The property needed updating as they bathroom light fixtures were rusting and the room doors had chunks missing. Our room had to be switched after the first night because the hot water stopped working in the shower. The staff was great but the property needs updated.

The pool was out of order our entire stay. They said they couldn’t get the chemicals right but I think it was more than that. They were very evasive about it.

Big room

Super grateful for Debbie, she made sure our stay was wonderful.

I stayed at this hotel while getting radiation and chemo treatment at the Mayo Clinic. The staff were amazing. The room was very outdated and had a terrible smell. I had to go buy plugins to deter the smell. In addition, the pool was out of order the entire stay. Marriott needs to be ashamed!

Nice as always

Staff a bit rude as we entered, Place is very dated and a little on the dingy side. They try to keep it clean but rust in bathroom fixtures etc. Needs to be updated! I would avoid it if possible but last resort ok.

N/A

Very nice staff. Excellent service.

The property was clean. The older staff lady at the front desk was very nice at checkin and informed us as where to go. The pool was being drained and in process of refilling it. The hottub was working but needed to be screened out. The room was clean. Beds were comfy. Liked that the offer a 2 bedroom suite with a kitchen and small livong room was the highlight. Would stay again for space. Just wish the outside grounds were better maintained. No major complaints.