Tru by Hilton Midland

Staff here is just plain AWESOME! So helpful and considerate after a very long day. Thank you!! You have no idea how much your kindness matters.

Easy check in friendly staff . Clean facility, rooms nice.

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The property had poor management Elevator is broken and staff is not professional Disappointed that this is a Hilton brand

Great as always!!!

The receptionist was friendly when I checked in. And this location was sooo clean.

Always enjoy staying at this hotel, I would suggest the rooms are due for a new round of shower heads though, other than that great hotel.

No complaints! Easy check-in process, clean room, comfortable bed.

The best

The hotel itself is great. However, there’s an outdoor bar next door that’s very loud till around 3:00am. We heard music and trucks half the night.

Room was very clean and spacious More choices of tv channels will be nice

The exhaust fan in our restroom did not work. The towels had a musty smell, the wash cloth had some kind of skid marks. We were constantly having problems with the key pass to get into our room. I know that one day I had to go downstairs 3 times to have it reprogrammed. Parking is a problem at this hotel especially with the club right across the street. I have a handicap problem in walking so this really made it difficult for me.

Its usually very pleasant to stay but this time there children running in the 4th floor above my room and i couldn't sleep and then they were up 6am doing the same thing

Toilet required room change. Second room toilet also stopped working the next morning.

Pet friendly

No issues

Noisy! The room itself was fine and the staff friendly and helpful. The lack of carpeting, however, meant that no sounds from other rooms were muffled. Worse, the front desk area with its snacks, booze, and seating, made it great for the gang of people who stayed up all night doing shots of tequila, drinking copious beers, playing music very loudly, screaming with glee as more shots were downed, their children ignored though the kids were much better behaved and quieter than the drunken adults, kids were running around everywhere, filling the exercise room, playing pool 24/7, running in and out of the building and up and down the elevators. Again I don’t blame the kids. They really didn’t misbehave. They were simply ignored and unmonitored by the adults, who clearly decided Tru was the perfect place to throw a loud, drunken party. I fell asleep quite late due to the extreme noise.

Great place and comfortable.

Shower needs maintenance or replacement. Otherwise, great place with friendly staff

Friendly easy check in and out