Front lobby not open all night and key issues trouble getting resolved

Very rundown hotel. Pool out of service. No internet. Loud guests. Old fixtures. No noise insulation. Seems like a place likely to close down.

They didn't honor my paid reservation saying that Expedia had cancelled all reservations (and not told those of us holding said reservations, which means that the motel itself should have let us know ahead of time, as they apparently knew already) for that night (which was the night before the annular eclipse) and made me pay $106 to have a room that night, which is reprehensible in the extreme. Sure, the lady at the front desk (Sherry) was otherwise nice and attentive to guests' needs, but I don't believe her story. No proof offered. However, if I want a room that night in town, her offer is likely the best offer, so I have to take it, not question it and not get upset with her. It's too bad, I have stayed there before and like the location. But taking undue advantage of guests who have already paid is disingenuous and Travelocity should consider NOT having this place on their website as a result. Yes, I did have another problem, which they took care of enough to my satisfaction, so it wasn't all bad. And they gave me a newly renovated room (good job there) which they hadn't planned on filling that night apparently, but it stings to have had to pay again for a room for which I had already prepaid months before. And while Sherry offered the next customer a miliary discount, she had not even discussed any possible discounts (military, AAA, AARP, etc.) with me and just took my extra money. I feel had and it helped to ruin a once in a lifetime experience. Let the buyer beware.

The staff at the motel libby had a dig with them that barked. The staff apt visible with dirty sheets,two liquor bottles on the counter. I was not shown how to get to my room.

Not as advertised; No cable or SAT service; no remote control; cigarette burned hole on the bed spread; fire alarms went off at night and also in the morning 3 times; No ice;

No mattress pad until I asked just the sheet and plastic. No television no phone or way to contact the front desk easily. If they have remodeled, it’s not apparent. Broken furniture worn and dirty carpet and sofa.

Queit.

Hallways smelled of animal urine and cigarettes. No toilet paper, had to go get it. Not enough plugs by the beds for phones or medical devices. Rooms are not clearly marked. Receptionist was making appointments holding up check out. No truck trailer parking.

The room was terrible. I got a non smoking room but I guess that doesn’t matter. Someone had a trash bag covering the smoke alarm and must have lived there for a bit just to chain smoke. The shower was full of black hair still and once I got ready for bed I pulled the sheets back and there was a bunch of black hair in there as well. So that’s my sign that they don’t change the sheets between guests or clean the shower. So I just turned the heat up a little and slept on top of the covers. The room did what it was supposed to and I was able to move on with my trip.

We didn’t like how dirty it was

What kind of a hotel wasted money on chairs that convey an impression that it's a workable desk and when the guest shows up discovers the table is too high for a lap top and there is no access to an electrical plug in the wall requiring an extension cord? To add insult to injury leaving a guest feeling ripped off, they have the gall to state the hotel is newly renovated. On top of that the TV didn't work.

Within walking distance to casinos and restaurants. Rooms were for the most part clean. Left early the 2nd night i booked. Had my kids with me and the place just full of pot smoke. Staff was very friendly and helpful. But being an addiction mentor and counselor it was very concerning the whole staff was on meth. Very obvious. And staff was smoking pot in room behind front desk when checking out. I guess last min. Booking at that price is what i get. U get what u pay for

My wife forgot her iPad in the room and she drove a long distance then she came back they let her go to the room and she got her iPad back Thank you for being safe and honest and integrity Bless you

Part of the hotel was getting redone. So, there was stuff in the hallway on our floor. The room was dusty, there was hair in the tub, and something sticky on the toilet lid. It was kinda gross. The beds were fine, the ac worked..

Bed and furniture was good. But TV would not work and we did everything the front desk told us to do, and wifi never worked -router out of range. Toilet not set to floor. Would not use this inn again.

everything

Dirty place

When I arrived with a reservation, they didn't have a room. Another guy was there with the same issue. They said they didn't know how it happened, didn't offer help or a refund, and acted offended that we were upset. Eventually they gave me the room of someone who hadn't arrived yet, but said "Let me know if there's someone in there—sometimes people climb in through the window." Chaos joint.

It was a very nice stay. They where putting ing a new boiler so had to take a cold shower but it was all great! I realy liked it and will be planning to come back as long as I'm working close by. The young owner even reminds me of my kiddos (that's a good thing not bad). It was very nice 🤗🤗👍👍

Very friendly, very hospitable, very homely. Good people!