Apollo Hotel Nha Trang

The room I booked on booking described 1 double bed, I booked a month in advance, before the day of arrival I called to confirm but when I checked in the hotel said the room type I booked was full so they gave me a room with 2 beds. I went up to see the room and did not agree, then the hotel housekeeping staff asked me how much I booked the room for? Converted to money, why is it so cheap but if I want to change, I have to chart an additional 800k fee, I did not agree and reported to traveloka right away. From that moment on I was very upset with the attitude of this housekeeping staff because of her poor customer service attitude, then I was resolved to have 1 double bed room and 1 room with 2 single beds. The room quality is extremely bad as you can see I took pictures here, I guarantee that everything I took is real and there is no arrangement, the room door is broken and can't be opened with a card, the faucet is broken, the toilet is dirty and covered with stains, the toothbrush cup still has old toothpaste on it,... in general, the experience of staying and using the service here is extremely bad. Yesterday (February 1, 2025), I requested to clean the room at 2:30 pm for a twin-bed room. After going out, I came back around 6:30 pm and opened the door to check but it was still not cleaned. I went down to ask the receptionist and she answered properly but the maid started talking with a very bad attitude towards the customer, blaming me for asking late so now it's time to go home and it hasn't been cleaned and said "No need to beg, now even if you beg, it won't be cleaned". The staff told me to go to the room and she would handle it but it still took a long time after that and it still wasn't cleaned for me. At 8:00 pm, when I went out, the receptionist had to go up and clean it herself, which was very pitiful. I feel like the maid looks down on the customer. No matter how much money the customer pays, they are still customers and as a service provider, she must have a respectful attitude towards the customer and most importantly, when she is in charge, if she still argues back, it's very bad. The hotel should review the hotel service, room quality and most importantly this weird housekeeping staff to improve the quality!!! Not coming back!

Everything is good, convenient to travel, clean room, reasonable price.

Stayed for 2 days and asked the cleaning staff to clean the room and said they forgot. When I called out to clean up, I was told that my shift was over. Lost my helmet at the hotel when parking my car. One of my bad travel experiences

mọi người nên trải nghiệm nơi này! good

Everything is very good. The hotel is right on the beach, clean and fully equipped. Next time will definitely choose Apollo

Cute receptionist, enthusiastic support, room quite ok for the price range, hotel near the beach, 2 minutes walk to the beach. The swimming pool is quite small, it's ok to take pictures but you can't swim

Central location, clean, affordable price, friendly staff.

Khách nhận phòng vẫn trừ tiền phạt không nhận phòng

khách sạn sạch sẽ đầy đủ tiện nghi,giá cả hợp lý lễ tân dễ chịu, vui tính

one word: 100 points 🤍 The room is extremely ok, the price is reasonable and the service is very good. Ok see ya

I went with my family and it was very comfortable. Staff is very cute. Great service. Meet all the needs of the family 👍

Phong grapes, cleaning is not clean, and especially there is no hot water, every time you brush your teeth, wash your face or take a shower, you have to call down to the front desk to turn on the heater. Even in the morning of 4.0, the hotel still had to ask for hot water. The hotel owner is too energy efficient.

Khách sạn không như ảnh mô tả. Bóng điện cháy gần hết, hỏi lễ tân thì bảo sau covid cắt giảm chi phí nên giảm điện nước

The hotel room is clean and airy. Friendly staff, attentive to the guests who come to stay. Every time I go it's cloudy, so the energy tank is not very hot, I can take a shower but it's a bit cold

Photos and room categories on the app are not compatible with reality. Set city view, the window turns into the corner of the wall. If you notify the front desk for support, you can only receive information because the app is wrong, so that the hotel can work again and do not take action to support guests. If you want a room like that, you have to pay an extra fee to check in. If you book 2 single beds, the hotel will go up to a room for 3 people. here should double check the actual room first. Everything else is still pretty good. The picture I took of the room is still clean and beautiful, the air conditioner sometimes malfunctions.

The hotel is very clean, comfortable stay, everyone here is very friendly and enthusiastic. 🥰

Nice room, newest hotel in alley 64 Tran Phu ra. The design also has a pretty taste. Everything is very good for the price.

The hotel is clean, the staff is friendly and attentive, very like

The hotel is near the sea, the room is clean and new, from the receptionist to the cleaning lady, everyone is enthusiastic and cute. Everyone should give it a try.

The room is quite ok, near the sea, the sea in front of the hotel entrance, the price is reasonable, if you don't need the sea view, it's quite ok here, but I arrived on time to check in but had to wait for the housekeeping staff for almost 1 hour to receive it. room, hope the hotel will pay more attention, should clean the room before guests arrive. The hotel swimming pool is not open and cannot be used.