Cons:
1. Unclean room: hair, make-up stains on the white cabinets, sticky food stains on the headboard, dust everywhere, trash left over from the previous guests behind the sink and next to the refrigerator, dirty previously used dish sponge, and the foot rug doesn’t look like it’s had a wash since they bought it.
I don’t think the windows, cabinets, curtains, door handles, remotes, etc etc are ever cleaned.
2. Ill equipped kitchen: cutting board but no knife. Sink and dishes but no where to put them after wash.
3. Poor customer service: booking site says there is 24/7 reception. There is literally no reception at this location. Just a large empty room with a water station, dust mites, and an altar.
One day, the cleaning lady forgot to leave me some toilet paper, I messaged the customer service agent who refused to send me some via grab or offer any other solution other than an apology and a promise to bring some the next day. The next day came- and there was no toilet paper again! Just another apology and promise to do better next time.
Pros:
1. Super comfy bed and pillows.
2. Good air con
3. No roaches (you typically find them everywhere in buildings like this throughout the all of Vietnam)
4. Great sunlight