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Citadines Marina Halong

Name: Citadines Marina Halong
Address: Halong Marina, Hung Thang Ward, Hung Thang Ward, Ha Long City, Quang Ninh Province, Vietnam, 1000000, Halong Marina, Hung Thang Ward, Quang Ninh Province, 1000000, Vietnam
Rating: 8.8

Hotels

8.8

Impressive

From 51 verified guests reviews

In the Area

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Halong Marina, Hung Thang Ward, Hung Thang Ward, Ha Long City, Quang Ninh Province, Vietnam, 1000000

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Citadines Marina Halong is located in area / city Hung Thang Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Citadines Marina Halong

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Halong Marina, Hung Thang Ward, Hung Thang Ward, Ha Long City, Quang Ninh Province, Vietnam, 1000000

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Location

Citadines Marina Halong is located in area / city Hung Thang Ward.

About Citadines Marina Halong

Have fun with various entertaining facilities for you and the whole family at Citadines Marina Halong, a wonderful accommodation for your family holiday.

Not all hotel allow guests with pets, but Citadines Marina Halong welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Citadines Marina Halong exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Citadines Marina Halong is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Citadines Marina Halong.

All facilities in Citadines Marina Halong

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Tours
Wedding service

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Separate shower and tub
Shower
TV

Public Facilities

Parking
Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

General

AC
Ballroom
Banquet
Family room
Non-smoking room
Swimming pool
Recreation room
Smoking area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast

Things to Do

Children play area
Fitness center
Indoor pool
Outdoor pool
Outdoor pool
Spa

Business Facilities

Computer station
Conference room
Meeting facilities
Projector

Sports and Recreations

Billiard
Fitness center
Game room

Transportation

Airport transfer
Bicycle rental

Accessibilty

Disabled access friendly
Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Kids and Pets

Small pets allowed

Connectivity

Free WiFi

Accommodation Policy & General Information in Citadines Marina Halong

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 11:00

General Check-in Instructions

We are pleased to inform you that Citadines Marina Halong is safe and has resumed normal operations. However, due to the impact of the recent storm, some amenities will temporarily remain closed until repairs are completed: • Social Lounge (3rd Floor) • On The Rocks Bar (30th Floor) • Outdoor Pool (3rd Floor; The indoor pool on the 30th floor remains operational). We sincerely apologize for any inconvenience this may cause, as this is a general situation in the Halong area after Typhoon Yagi. Our dedicated team is working tirelessly to restore all amenities as quickly as possible. Thank you for your understanding and for being with Citadines Marina Halong!

Extra Breakfast

Accommodation charges VND 340,200/guest for extra breakfast.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 11:00
Breakfast Availability	Yes, some room provide breakfast
Another facilities in Citadines Marina Halong	Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Citadines Marina Halong

What are available facilities at Citadines Marina Halong?

There are top facilites at Citadines Marina Halong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Citadines Marina Halong?

The standard check-in time at Citadines Marina Halong is starting from From 15:00 while the latest check-out time is at Before 11:00

Does Citadines Marina Halong provide breakfast?

Yes, Citadines Marina Halong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Citadines Marina Halong

Overall Ratings & Reviews Citadines Marina Halong

Traveloka (51)

Other (920)

8.8

Very Good

From 51 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.7

Meal

8.8

Location

8.6

Service and Facilites

8.8

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Traveler Reviews Citadines Marina Halong

Number of reviews per page

N***n

10.0

/10

Reviewed 24 week(s) ago

The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.

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2 people find it helpful

Accommodation's Reply

30 Jul 2024

Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

T***n

Staycation

10.0

/10

Reviewed 29 week(s) ago

Great. My children always like to go to Citadines every time they return to Ha Long.

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2 people find it helpful

Accommodation's Reply

22 Jun 2024

Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

ᅳ

ᅳ상진ᅳ

Leisure

6.9

/10

Reviewed 40 week(s) ago

Room is so dirty please clean the room.

1 people find it helpful

Accommodation's Reply

10 Apr 2024

Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Oanh K.

9.7

/10

Reviewed 54 week(s) ago

I had a great experience here, everything was perfect

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2 people find it helpful

Accommodation's Reply

02 Jan 2024

Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager

Luong Thanh Bach

9.7

/10

Reviewed 62 week(s) ago

Everything is very good! The sound of the ventilation fan was quite loud so I couldn't sleep well at night because it was quite noisy.

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Accommodation's Reply

03 Nov 2023

Dear Luong Thanh Bach, Thank you for taking the time to share your recent stay experience with us. While its great to hear that everything are very good to you, we are so sorry to hear about your experience of the noisy at night time. Thank you for letting us know about this. Your feedback helps us do better. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Guest

6.5

/10

Reviewed 70 week(s) ago

Housekeeping staff does not clean up trash in the kitchen area!

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2 people find it helpful

Accommodation's Reply

11 Sep 2023

Dear Nguyen Thi Phuong, Thank you for staying with us at the Citadines Marina Halong and for taking the time to share your thoughts. Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory. We wish to assure you that your feedback has been shared with our Housekeeping Manager, the necessary guidance through training will be given to avoid a recurrence of this incident. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback. From all of us at Citadines Marina Halong, we look forward to welcoming you back soon. Kindest Regards, Nhung Nguyen Hotel Manager

Anh P.

5.3

/10

Reviewed 70 week(s) ago

Phòng cách âm kém, đi ngủ nghe tiếng trẻ con khóc và tiếng người phụ nữ không dỗ cứ dài mồm ra ời ời từ tầng dưới, như ma âm điên hết cả đầu. Lúc check in ngày 2/9 có 2 thang máy khai như nhà vệ sinh công cộng. bể bơi bẩn, bể ngoài trời nhiều đoạn toàn mùi thuốc lá, đang bơi lại có đầu mẩu thuốc lá chắc các tầng cao ném xuống bể, 1 tấm kính chắn to đã nứt thành hạt nhỏ nhưng chưa thay mà dùng tấm gỗ dán tạm vào. Bể trong nhà bẩn, toàn mùi khử trùng và đầy các mảng bẩn, tóc trong nước, hiếm thấy bể nào bẩn vậy. Có đầy đủ bếp nồi nhưng phòng bé nấu nấu gì thì cả phòng ám mùi, khách nấu mì với hả sản, buôit trưa dọn phòng là cả hành lang đầy mùi mì tôm và mùi nôn. Đi nghỉ nhưng thêm cảm giác bức bối

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Accommodation's Reply

11 Sep 2023

Dear Phuong Anh Nguyen, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

lee j. h.

5.4

/10

Reviewed 70 week(s) ago

Poor service Staff is slow So disappointing

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1 people find it helpful

Accommodation's Reply

11 Sep 2023

Dear Thi Mo Nguyen, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Marina Halong. Kindest Regards, Nhung Nguyen Hotel Manager

Le Thi N. A.

9.4

/10

Reviewed 75 week(s) ago

Mọi thứ ổn nhưng thang máy đông, tắc thang máy liên tục

2 people find it helpful

Accommodation's Reply

04 Aug 2023

Dear Thi Ngoc Anh Le, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Vu Ngoc A.

10.0

/10

Reviewed 76 week(s) ago

Nice room with beautiful view of sunset. We enjoyed the large swimming pool on the 30th floor and other public areas are well maintained. Thank you for everything and will definitely stay again.

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Accommodation's Reply

08 Aug 2023

Dear Ngoc Anh Vu, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you enjoyed our hotel facilities as well as hotel services during your stay with us. We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued feedback and look forward to welcoming you back in the near future. Kindest regards, Nhung Nguyen Hotel Manager

Le Tuyet P.

9.7

/10

Reviewed 76 week(s) ago

Beautiful hotel. Friendly employee. Brand new room. There is a play area for children. full facilities

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The hotel is clean, a bit far from the center and there is no bathing beach. Rented a 3 bedroom apartment but it was actually a 2 bedroom and a 1 bedroom apartment next door. Breakfast variety

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6 people find it helpful

Accommodation's Reply

26 Sep 2022

Dear Nguyen, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Warmest Regards Parleen Kaur Residence Manager

Duong T. N.

9.4

/10

Reviewed 122 week(s) ago

A bit of a problem when booking through the app, but the hotel staff solved it enthusiastically. New and beautiful hotel, utilities, good service, good breakfast.

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7 people find it helpful

Accommodation's Reply

15 Sep 2022

Dear Duong, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kindest Regards Parleen Kaur Residence Manager

Giang G.

8.8

/10

Reviewed 131 week(s) ago

The room is a bit small, while the balcony is very large. Have a beautiful view, have a great indoor swimming pool. Breakfast is okay.

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8 people find it helpful

Accommodation's Reply

26 Jul 2022

Dear Giang, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours Sincerely Parleen Kaur Residence Manager

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