Hanoi Elpis Grand Hotel

Small hotel but clean, quiet, enthusiastic staff

Free upgrade and breakfast included ~ so nice. Locate in the old quarter shopping street, strategic location

The room is quite spacious, the staff are friendly, the app has subsidized quite a lot, I feel that I get the service on the whole expectation compared to this price 😚

Good service compared to price. Staff were friendly and enthusiastic. The central location is very convenient, also see the whole tour for visitors to the northern provinces for anyone who wants to go out

Restricted snacks are only one serving per person, sitting on a high floor with nice view, the elevator is too small to close the iron door and wait for the rolling door to run down and wait for the rolling door to run and open the iron door so It is quite time-consuming to walk fast.

Little elevator, tiny, inconvenient

Beware! Dangerous to stay. Hotel staff scam customer, not recommended bad service & bad staff attitude... I already paid but the hotel staff ask me to pay again during I check in...

Beware if booking this hotel.. Very poor service & scam hotel in here

Beware if booking this hotel.. Very poor service and scam customer

I received a very good service, not far from the airport.

Plus: 1. Good location and amenities in the room. 2. On-site staff are friendly and polite. 3. Breakfast buffet (although a little dish) 4. Fast support from the switchboard. Points deducted: The following points have made my family a bad impression on this hotel, and recommend other guests consider carefully before choosing this accommodation: 1. Although I have book and pay Room charge for 2 nights (every night is a week apart, because Hanoi is just a transfer point in the trip north), Within 24 hours before checkin, both times my family encountered the scene proposed by the hotel. Switch to another hotel or stay in? In the first time, my family did not agree, after quite a lot of phone calls to the hotel and intervention support of the booking party, my room was used as booked. 2. When I checked in / out the first time, I asked for a second night (one night early the first week) with the full room as I booked or not, because if the hotel is too short room, I will cancel booking Monday night And to find a new place to stay (still cancel cancel), both the hotel and the operator guarantee the room and my family keep the booking. One week later, two hours before check in time, the hotel staff called my family room, I declined again and felt very urgent about the hotel to change this. When we arrived, we kept the room as booked. Then why did the hotel just make things up? 3. The way of talking by hotel staff over the phone when asking for change is very unreasonable. 4. The hotel staff does not seem to be proficient in using online reservation systems, I think this is why my booking is messy.

Comfortable, good location and thanks for the best price.

Buffet too poor, review the clouds

Except for the lift system, everything is very good

Bad breakfast. Conditioner is poor. Elevator inconvenient

Asia palace is the hotel that I will always stay when I visit Ha Noi. lovely hotel with best service, friendly staff and kindly receptionist. Thanks for your great service.

The room is spacious, quite clean but smells a bit, the toilet is clean, breakfast is simple, but when I arrived at 9.30 am, the staff said the time of service could no longer be served.

Large room, balcony, enthusiastic staff. The hotel elevator is very noisy so the morning has woken up already.

Good hotel. Only elevator thing is too small and slow. Located right in the old town. Friendly employee

Good hotel in a good neighbourhood, clean and affordable prices! Only the water supply is stopped after 11PM, so better take a bath early. Easy access to the Bus station go and from Airport!