ISTAY Hotel Apartment 6

The room is ok, suitable for people who need a place to sleep and live on their own

Bad service experience. The room is not clean and airy like in the picture

The room is quite good, a bit noisy but acceptable for the price.

The room is ok, there is a small kitchen for guests to cook quick meals. The air conditioner is a bit noisy, which is a bit uncomfortable for light sleepers like me. Will book again if we visit Hanoi.

Nice room, with window view, still airy, fully furnished, clean, safe, spacious and comfortable, quite ok

Phòng sạch sẽ, thoáng. Ở trong ngõ gần đường trung tâm nhưng vẫn rất yên tĩnh

Được mỗi vị trí. Ồn kinh khủng, nhân viên cũng chưa ổn

The room is quite large and comfortable, however because it is in an alley, the balcony has no view, feeling a bit dark...

The room is ok, clean but the female staff member who wears glasses with a scar on her neck is a bit uncomfortable. ncl I do not appreciate the service here

The room is very clean, try it

+ Tớ book 1 phòng 2 người giường đôi. Phòng sạch sẽ, đầy đủ tiện nghi cơ bản, các bạn nhân viên lễ tân lịch sự, dễ thương. - Cách âm có vẻ không tốt cho lắm.

A great room for the weekend: quiet space, fully furnished and clean, with a kitchen full of dishes and pots (a huge plus if you like to cook together and reduce the cost of eating out) , free 2 bottles of filtered water, Good service staff. Overall very satisfied and will be back

The room is old, the front desk staff is not enthusiastic and friendly.

great, friendly staff, very ok room amenities

Nice room as picture, airy. Enthusiastic staff

The room is spacious, clean, and the staff welcomes and supports enthusiastically. The location is close to the shopping center so it is very convenient for work. having breakfast, lunch and dinner at the beginning of the alley is even more convenient. will be back on the nearest date

Everything is ok, except cleaning the room and with a rude attitude to the guests.

I’ve asked for a highest floor room available but what I got was the first floor.

The attitude of the staff is not good, changing the room does not notify guests so that guests are preparing to make midnight, the guests still have to sit in order to change rooms tomorrow

The hotel room is relatively clean but your room is broken, so if you do not lock the door, you will not be able to close the door, so whether you enter or enter the room, you are required to lock the door with a key. The door of the toilet opens and closes loudly if you're alone, I recommend not closing. The water shower is also quite weak and the drain is clogged so it takes a long time for the water to wash. Hotel rooms are quite soundproof so when staying in the room or sleeping, you can still hear outside talking or opening and closing doors. I'm also easy to calculate, so the above things do not matter or do not count the above things, but what makes me most dissatisfied is the customer service attitude of the staff. I calculated at the hotel from 29 / 1-10 / 2 but on 4/2, the hotel told me to change rooms but the problem was not telling me during the day to prepare my furniture but only after 8 pm to call I had to leave my phone on, but I was not at home at the time and did not pick up the phone. At 9:00 pm I called again and asked the employee that I did not know what the other employee called. It was more than 10 pm when I was careful about my personality, so when I asked him back, the other person called the receptionist or the manager Linh asked me to know that I had to change the room the next day. I have a lot of furniture, and I plan to wake up late, so I am most afraid to change rooms. Can I call you Linh at reception to ask me to help me arrange another room for my guests? I also stated the reason and asked why I did not report early but at night I told her she told me to change my room then I said I didn't see anyone reporting until I got a call from the hotel until the evening but I didn't know the reason for the call and didn't receive the email to change, but she told me I didn't tell you to email me. . My guest who booked that room a month ago could not change another room and argued with me very uncomfortably, nor did I apologize to the guest. While I was booking a room via the previous app, I didn't know which room I would be staying until I checked in. At least inform the guests early so they can prepare themselves at other hotels but if they change rooms or the staff will call me from the morning before. Fortunately, more than 10 pm I asked if I had something to call the evening shift, but if I didn't ask, I would have known it was not until I changed my room. I book a room through the app and have paid online and can't cancel the hotel, but if canceled I will transfer the hotel always. This is my last stay at this hotel. The hotel should review the service attitude of the staff named Linh. Thanks