Phòng đẹp, tiện nghi. Nhân viên vui vẻ, nhiệt tình, thân thiện.

Clean rooms, enthusiastic and friendly front desk and housekeeping staff. Will recommend friends and relatives here if have the opportunity to visit Hanoi.

Cosy hotel in a very central location near Hoan Kiem Lake where there are a lot of shops and eateries. The staffs are very friendly and helpful too which really helped make our trip smooth and enjoyable!

The hotel room is new and clean, the central area should have many restaurants. The staff is very enthusiastic, happy, morning or evening shift is good. Whatever is needed. Will be back next time ❤️

the hotel is located in the old town, very convenient for eating and shopping, the price is reasonable, the staff is very friendly and enthusiastic, will come back soon.

Satisfied with the hotel, especially the front desk staff are very OK, happy, answer all questions politely, I want to upgrade the room limit, the staff support all. If I have the opportunity to return to Hanoi, I will still choose the hotel

The room has a very large balcony, while the other rooms are very small, just enough for a bed. Convenient location near the pedestrian street, but note that t6-t7-cn on this street is forbidden to enter, so you have to walk quite far to catch the car. When it rains, it's always determined :) The alley is right at the market so it's easy to buy fruit/grocery with a winmart next to it. Very sweet and enthusiastic staff. There is one minus point is that the hotel facilities are a bit old (just changed the name to a new owner), the toilet has a smell of sewer coming up from time to time :(

The handling of the female manager here is very bad, her face is very welcoming and she doesn't know how to apologize to customers when something goes wrong.

Clean hotel, friendly staff, next time if you go to Hanoi

The hotel sets a daily rate, but guests are charged extra. When you make a reservation, remember to check your email and the receipt is completely different. In the email, it is clearly stated that I rented for 2 nights but the receipt is for 2 hours. Hanging a goat's head to sell dog meat is a scam

Very worth to stay, enthusiastic staff, very nice and clean hotel, 10 points

The room was nice and full of sunlight, I booked the Deluxe Double with Bathtub room. The service was great, staffs were extremely friendly and helpful. Will definitely come back nexr time!

Very good service, nice clean room

Hotel clean, enthusiastic staff.

Nice rooms are extremely clean. Decor in a cozy style, even if you choose the smallest room, it is still beautiful. Toilet decor is very beautiful and meticulous. From the kit to the individual to the shower gel or a spare tissue in a beautiful cloth bag. Free coffee fruit + 1 cup of free juice brought to the room right after you check in. Air conditioning runs ferry ferry cold numb. The biggest plus is that the staff + managers are both handsome and smiling. Just seeing guests is laughing. Remember the room guests, never asked any guest room. Even in the old town, just walking to many places is good. Will return for the next opportunity to Hanoi.

Great experience so far. Nice and clean room at affordable rate.

amazing hospitality from the staff. helped us out with arranging bus tour & other recommendations. beautiful hotel & at a good price. definitely coming back & recommending this hotel to friends.

I had 2 very impressive nights at the Essence Palace Hotel Ha Noi. In the era of tourism development, visitors can easily find a good hotel but Essence Palace knows how to create their own impression from the receptionist: enthusiasm, affection. The biggest impression for me first and foremost is the need to be heard. Rooms are cozy, clean. The location is great for dining (even late at night), to the Sword Lake and the entertainment spots are within walking distance. Essence Palace is a hotel that should be considered when choosing a hotel in the heart of the old town.

Staff: Good (fun, thoughtful, fast-paced processing). Comfortable

Attitude and service quality are excellent