Sheraton Hai Phong

Phòng sạch sẽ, nhân viên nhiệt, tình thân thiện

Nhân viên tốt , phong ốc sạch sẽ , mà sao máy lạnh mở nhiệt thấp nhất cũng cảm thấy không quá lạnh

Phòng rất rộng rãi, khách sạn mới, dịch vụ tốt. Gia đình tôi hài lòng

+ Great view from my room. Variety choices for buffet breakfast.- Room and lobby aircon not cold.

Friendly hotel staff. Good breakfast

The facility is new and nice. Friendly and helpful staff. Will definitely stay here again if we are in town.

Comfortable and clean, but breakfast is a bit small.

very nice view. good facility

Khách sạn sạch sẽ. nhân viên thân thiện

The hotel is 5 stars but when we check out, there is no staff to bring luggage for my family guests staying 2 rooms 3 nights at the hotel with small children so bring lots of things. The front desk staff keeps checking out for too long, every time we go out or come back, the doorkeeper just stared, not greeting and helping the children go ahead to open the door, when I came to check in. I packed up and took out one of Chanel's glasses to keep in the room during check-out because I carelessly did not check the clothes at home, I found out that I could not see the glasses I called back to the customer but it was not found. .. We were very disappointed in the way our staff worked and never came back.

Wonderful experience. Room as shown in the picture. Friendly and polite staff. Nice location near the city center. My kids love the 4-season swimming pool.

Vin's hotel system is in the top of high-end professional service, but this time my family booked 2 rooms for 3 nights at Vin Hai Phong Hotel, really disappointed. The unprofessional front desk staff checked in and checked out for a long time, the reception was not very welcoming very like we were asking you to stay, the breakfast is not abundant 3 days I stay at breakfast are the same, we have children at night calling the receptionist to change the bed grapes ... the roommate is very attentive and said a very harsh sentence "Have a fever? If fever, bring it down to the clinic" It sounds very difficult bear. Cleaning the room for a few days in a room with a bowl of porridge from the first night to the 4th day, we checked out but the room was not taken away. Breakfast on Sunday morning, we did not have a table, had to wait until there was a table, then we had to prepare dishes for others to eat and then get chopsticks ... we ordered to remove the calves at least 3 times still did not see Who comes to clean the old dishes. In addition to the plus point the room is clean and wide. We will not come back next time.

This hotel has 5 stars, I feel like a 4-star hotel compared to a foreign hotel in Vietnam. Free photo gallery ...

About the service or facilities, there is nothing to complain about, but staff need training again. When carrying their belongings, including a Bluetooth headset, was thrown, but the staff just picked up the charging cup and put it back in the bag. When I got home, I found out that I was missing one sister, but for some reason, I couldn't tell the service room to check. When he got home, he told him. Really very unprofessional

It is a good choice for Haiphong trip especially for a sudden trip like me. I didn't prepare anything and Vinpearl hotel did surprise me a lot. Good price for a big nice room. Everything is good. Facilities was prepared. I gonna come back in my next trip!!

I had a very secretive white vacation, the hotel was very interested in and gave me a treat, everything was extremely good and perfect.

Everything is great. Thank you hotel

The staff is not professional yet, has not fully advised the guests about the location of the rooms, the check-out is embarrassing, slow

Hotel staff are very friendly. But we have booked room 3 (double room extra extra bed), when we come to check in the room has not been added bed, the furniture has not been added enough for 3 people. When we phoned, the hotel side handled it a bit long. The breakfast food is a bit lacking, there is no specific local food. The rest is quite good, the hotel is clean, quiet, receptionist and receptionist in the polite attitude friendly lobby. The hotel has a beautiful view.

The 5-star hotel is very beautiful except that the staff attitude is not happy when consulting services for customers, everything is perfectly good