How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• To book your new flight, go to www.cebupacificair.com
• Enter your flight details and select your new flight. Then, fill in your passenger details.
• When you reach the payment page, select Travel Fund as payment method.
• Enter your Travel Fund’s booking reference number (“Voucher code”) and click Use Travel Fund
• Click Pay Now to confirm your booking.

Travel Credit Voucher Terms & Conditions

• This voucher is only valid for the passenger(s) listed in the original booking.
• The voucher can be used to book any Cebu Pacific domestic or international flights.
• This voucher cannot be combined with another voucher/Travel Fund.
• If the value of the new booking is higher than the voucher’s value, customers can pay the difference using a credit/debit card or other available payment options.
• If the value of the new booking is lower than the voucher’s value, the remaining balance can be used to book another Cebu Pacific flight. To check your remaining balance, go to https://bit.ly/CEBmanageflight.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.jetstar.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The contact person for your new booking must be the same as your original booking.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• The voucher must be redeemed before the expiry date.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.jetstar.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The contact person for your new booking must be the same as your original booking.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• The voucher must be redeemed before the expiry date.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.jetstar.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The contact person for your new booking must be the same as your original booking.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• The voucher must be redeemed before the expiry date.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.kenya-airways.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).
• As an alternative, you can also book your new flight by calling Kenya Airways ticket offices in your country, as listed in http://www.kenya-airways.com/contacts/.

Travel Credit Voucher Terms & Conditions

• The voucher must be redeemed within 1 year after it is issued.
• The voucher can be used to book any Kenya Airways flights.
• After it is redeemed, the voucher’s value cannot be refunded.
• The voucher cannot be transferred to another person.
• The voucher cannot be bartered or sold. Doing so will render the voucher to be invalid.
• The voucher cannot be used for in-flight purchases (purchasing products and/or services during the flight).
• If the value of the new booking is higher than the voucher’s value, customer must pay the difference using credit/debit card or bank transfer (credit card fee will apply).
• If the value of the new booking is lower than the voucher’s value, the remaining balance will be returned by Kenya Airways in the form of travel vouchers. This can only be done once.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• To book your new flight, send an email to bkk.resvn@maiair.com or sontaya@maiair.com, or call Myanmar Airways International at (+66) 02-338-7488 (ext. 8158, 8155, 8154).
• State your voucher code and your new flight details in the email.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can be redeemed to book Myanmar Airways International flight tickets and ancillary services directly provided by Myanmar Airways International.
• The voucher cannot be transferred to another person.
• If the value of the new booking is lower than the voucher’s value, any value not redeemed will be lost.
• For the complete terms and conditions, please contact Myanmar Airways International via email to bkk.resvn@maiair.com or sontaya@maiair.com, or by phone at (+66) 02-338-7488 (ext. 8158, 8155, 8154).

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• To book your new flight, call Nok Air at 1318 (Thailand Call Center) or +662-088-8955 (International Call Center).
• Make sure to have your voucher code (original PNR code) when booking the new flight.
• The additional flight services (e.g. baggage, meal) you have purchased for the original booking (if any) will be applied to the new booking.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
• The voucher cannot be transferred to another person.
• The voucher can only be redeemed in one transaction.
• Any value not redeemed in the transaction will be lost.
• The new flight date must be within 365 days of the original departure date.
• Voucher value does not include additional flight services (e.g. baggage, meal) purchased for the original booking. However, the same services will be applied to the new booking.
• If the value of the new booking is higher than the voucher’s value, customer must pay the difference.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.jetstar.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The contact person for your new booking must be the same as your original booking.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• The voucher must be redeemed before the expiry date.

How To Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.flyscoot.com/ to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The name on the voucher must be listed as a passenger or the contact person.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• Vouchers may not be exchanged for cash.
• The voucher must be redeemed before the expiry date.
• Bookings made with the voucher are not eligible for frequent flyer mileage.
• Vouchers cannot be used in conjunction with any other upgrade awards from the frequent flyer program.
• Bookings made with the voucher may not be changed, canceled, or refunded.
• The voucher is only valid for the ticket price, airport/government taxes, and ancillary services directly provided by Scoot. The voucher is not applicable for third-party services (e.g. travel insurance, hotel packages, car rentals).

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• To book your new flight, send an email to jkt.reservation@thaiairways.com.
• State your voucher code and your new flight details in the email.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).
• As an alternative, you can also book your new flight by going to a Thai Airways Ticket Sales Office in your country.

Travel Credit Voucher Terms & Conditions

• The voucher must be redeemed within 1 year after it is issued.
• The voucher can be used to book any Thai Airways or Thai Smile flight.
• If the value of the new booking is higher than the voucher’s value, customer must pay the difference.
• The voucher can be transferred to another person, as long as they are able to present an official written statement from the person whose name is listed above (“Passenger name”).
• For the complete terms and conditions, please contact Thai Airways Ticket Offices as listed in http://www.thaiairways.com/en/contact_us/index.page.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• To book your new flight, call Thai Lion Air at:
  • Thailand: +66 2 529 9999
  • Indonesia: (+6280) 4177 8899 or (+6221) 6379 8000
  • Vietnam: +84 24 3633 1773
• Make sure to have your voucher code (original PNR code) when booking the new flight.
• The additional flight services (e.g. baggage, meal) you have purchased for the original booking (if any) will be applied to the new booking.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can be redeemed for any flights operated by Thai Lion Air.
• The voucher is only valid for passengers listed in the original booking.
• The voucher cannot be transferred to another person.
• The voucher can only be redeemed in one transaction.
• Any value not redeemed in the transaction will be lost.
• Voucher amount does not include additional flight services (e.g. baggage, meal) purchased for the original booking. However, the same services will be applied to the new booking.
• The final amount of the voucher is determined in Thai Lion Air’s full discretion.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below:

• Book your new flight directly from Thai Smile by filling in this form (click here).
• Booking must be made at the latest 3 working days before your departure.
• Make sure to have your voucher code when booking your new flight.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• Booking using this voucher must be made at the latest 3 working days before the departure.
• If the value of the new booking is higher than the voucher’s value, customer must pay the difference with a debit or credit card.
• If the value of the new booking is lower than the voucher’s value, the remaining balance can be used to book for another Thai Smile flight.
• The voucher can be transferred to another person.
• For the complete terms and conditions, please contact Thai Smile via email

Travel Credit Voucher Terms & Conditions

• If the balance or full amount is not utilized within 180 days, the amount is forfeited.
• New reservation could be in any passenger name.
• The new reservation shall be made via website skyfun.vietjetair.com and select payment method as Hold Ticket.
• After making new reservation, please contact Call Center 02 089 1909 / Email vz.support@vietjetair.com, / or Line official > Credit Shell at least 7 days prior to the departure date.
• If the total amount of payment is less than the total amount of credit shell, after deduction on the system, the balance on credit shell account is available for the next payment.
• If the total amount of payment exceeds the total amount of credit shell, the differences and handling fee shall be paid at Airport Ticketing Offices or Call Center 02 089 1909
• Other services such as baggage, meal or seat assignment can only be paid by credit shell account when they are booked at the same time with tickets.

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Since the Tigerair Australia brand has been discontinued, you can use your travel credits to book a flight with Tigerair’s parent company, Virgin Australia.
• To book your new flight, please call Virgin Australia Contact Center as listed in https://www.virginaustralia.com/au/en/help/contact-us/ 
• Make sure to have your voucher code when booking your new flight.
• Your total price will be deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher must be redeemed before the expiry date.
• Your new departure date must be no later than 30 June 2023.
• If the value of the new booking is higher than the voucher’s value, customer must pay the difference.
• If the value of the new booking is lower than the voucher’s value, the remaining balance can be used to book another Virgin Australia flight will be lost.
• The voucher is applicable for selected fares on all flights operated by Virgin Australia, as well as selected flights operated to and from Brisbane by Alliance Airlines for Virgin Australia.
• The voucher is valid for Economy and Business class bookings.
• The voucher is valid for any passengers (not limited to passengers in the original booking).
• For the complete terms and conditions, please visit Virgin Australia official website (https://travel.virginaustralia.com/au/coronavirus-update/future-flight-credits) or contact Virgin Australia directly.

How To Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

• Go to http://www.flyscoot.com to book your new flight.
• Select your new flight and continue to fill in your passenger details.
• The name on the voucher must be listed as a passenger or the contact person.
• Enter your voucher code on the payment page.
• Your total price will be automatically deducted by the voucher value.
• Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

• The voucher can only be redeemed in one booking.
• Any value not redeemed in the booking will be lost.
• Vouchers may not be exchanged for cash.
• The voucher must be redeemed before the expiry date.
• Bookings made with the voucher are not eligible for frequent flyer mileage.
• Vouchers cannot be used in conjunction with any other upgrade awards from the frequent flyer program.
• Bookings made with the voucher may not be changed, canceled, or refunded.
• The voucher is only valid for the ticket price, airport/government taxes, and ancillary services directly provided by Scoot. The voucher is not applicable for third-party services (e.g. travel insurance, hotel packages, car rentals).

How to Redeem and Make a Booking with Travel Credits by VietJet Air

Once you have Travel Credits or Credit Shell from VietJet Air, you can purchase a booking with the Travel Credits or Credit Shell in Traveloka by following these steps below.

Step 1, Create Your Booking

1. Log in to your Traveloka account. Then, You need to create a booking via this link to be able to later redeem your VietJet Air Travel Credits .
2. Select the VietJet Air flight that fits your need.
3. Once you're about to pay, do not complete the payment yet.

Step 2, Redeem Your Travel Credits or Credit Shell

1. Go to the Contact Us page. Or, you can find it in the Traveloka app and tap the icon on the top right of your screen.
2. Open the Chats tab and tap the icon on the bottom right. Then, tap Chat now.
3. Once you're in the Live Chat, tap the See booking list and select the booking with the Purchase Pending status.
4. Select the Request Credit Shell Redemption option.
5. Tap Yes and our Customer Service team will assist you to redeem your Travel Credits or Credit Shell for your booking.

Terms and Conditions of VietJet Air Travel Credits

1. You can only use the VietJet Air's Travel Credits to make a booking via the link above.
2. You can only select the VietJet Air flights, please make sure you book a flight from VietJet Air.
3. You can't apply any discount code, Traveloka Points, or any additional utilities during the booking (insurance, flight add-ons, etc).
4. Request to make a booking with Travel Credits must be sent 3 days before the expected flight or expiration date.
5. After your booking paid with Travel Credits, you can contact our Customer Service team for additional requests (seat selection, adding baggage, or requesting a meal).
6. Travel Credits can't be transferred to other customers (only support using reservation for passengers on the original ticket according to VietJet Air policy).
7. Travel Credits can be used to book flights with different itineraries from the original booking, which customers must contact Traveloka Customer Service.
8. Travel Credits are able to be used multiple times until they run out of value or expiry date.
9. If the price of the new booking is higher than the remaining value of the Travel Credits, You need to pay the remainder.
10. The final amount of Travel Credits are determined by information from VietJet Air.
11. Customer will not be able to change the passenger name for the new booking redeemed with Voucher.

How to use your refund reservation (Travel Credit):

Step 1: Please refer to the flight schedule on Traveloka homepage or Traveloka app to learn more about Vietnam Airlines’ operating schedule.

Step 2: After finding a suitable flight, please contact Traveloka (via message or email) and provide the following information for assistance:

• Booking code which was refunded previously:

• Travel credit code (EMD voucher):

• New flight time:

• Passenger name:

Terms and Conditions for requesting to use refund reservation (Travel Credit):

1. Travel Credit can only be redeemed in one booking. After redemption, the value of the Travel Credit can not be refunded.
2. Travel Credit can not be transferred to other customers (only support using reservation for passengers on the original ticket according to Vietnam Airlines policy).
3. Travel Credit is used to book Vietnam Airlines flights and ancillary services provided directly by Vietnam Airlines.
4. If the value of the new Booking Code is higher than the remaining value of Travel Credit, you must pay the difference. If the value of the new Booking Code is lower than the value of Travel Credit, the remaining balance can not be used further.