Overall Ratings & Reviews (Hong Kong International Airport Pick-Up) Hong Kong Tourist Octopus Card

We arrived at 3pm so there was no problem with the card pick-up time. The card pick-up counter was easy to find, from Arrival Hall A, go out and look to the left and you will see counter A01. Picking up the card was very quick, just give the code for the staff to scan, no need to show your passport or any other documents. The only thing is, in the payment confirmation it says to pick up at counter A13 but inside the app it says counter A01. The 2 counters are not far from each other so it's okay. The card is convenient to use, easy to use on all public transport & shopping.

Easily spot counter, quick and professional service.

I changed the card quite quickly. I just opened the counter and waited for the change. I was in a hurry that day so I didn't take any pictures.

It's very easy to exchange, just need to provide the barcode, and most importantly no deposit ❤️

At first, I was skeptical about whether this card would actually work in Macau, as there was widespread misinformation suggesting that the Hong Kong Octopus couldn't be used in Macau. However, it turns out this card actually works in Hong Kong, Macau, and mainland China, as described. So, don't hesitate to purchase this upgraded Octopus. Instant confirmation is sent directly to your email, the exchange counter is easy to find in the arrivals hall, and top-ups can be made at all 7-Eleven stores. This card truly helped me with my trip to Hong Kong and Macau.

Very easy to get a card, starts good.

Voucher never came after paid, waited for a long time. Even until I arrived in Hongkong, standing in the front of the redemption counter. Still no voucher. Chatted the help line from Traveloka. Told me to wait another 6 hours, 8 hours. Absolutely ridiculous. Decided to buy Octopus Card at the airport. way faster. Told traveloka to cancel. Had to wait for days for cancellation confirmation. Please dont buy if you are in a hurry, maybe ok when you buy one week before.

The staff is very friendly and very helpful, I am very happy to be able to buy through Traveloka

Easy and very helpful when traveling in Hong Kong. Can be used anywhere and is refundable.

practical, easy and fast exchange

For those who want to travel to HK, you definitely need an Octopus card so you don't have to bother paying for public transportation. Buying here is very easy and the process of getting the card is easy and fast.

It's really fun to have a holiday in winter... wherever we go, the tourists are also very helpful and friendly. The locals try to help us clarify when we are not sure about the name of an address or a place to eat.

Please let Tarvloka be with me forever.

very useful as a second card because there are manu places can use Visa cards.

Fast process with easy to understand exchange location info

You must have this card need, easy to top up, easy to use. Highly recommended!

very good service 'cards continue to be added, sometimes I don't want to go to the spa, yes, after reporting, I can

Super cheap compared to others, exchange is also easy, thank you😘

Even though I booked the wrong date, Traveloka supported me in changing the pick up date. The counter staff was friendly and could communicate in basic English, so everything went smoothly.

Good..my experience to Hong Kong..