Before ordering the voucher, I confirmed directly by phone whether I could use the voucher in the afternoon directly when I bought it. One of the staff said yes so I bought it. But when I arrived at the place, it turned out that there was a communication miss and it couldn't be used on that day. But realizing that I had arrived at the location and there was a miss of internal communication, the management quickly decided to extend the service period so that I could still enjoy the spa. High appreciation to the management of Spa Artotel Sanur Bali. WELL DONE!