7.8
Pleasant

From 982 reviews

Cleanliness

7.8

Room Comfort

7.6

Location

7.6

Service and Facilites

8.4

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Traveler Reviews SureStay Hotel by Best Western Clermont Theme Park West

Number of reviews per page
20
40

Top reviews

Sean
icon-Leisure
Leisure

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Washer and dryer were outside
jolene
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great customer service~!~!~!
Kriston
icon-Leisure with Children
Leisure with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Clean & quiet area, a couple plugs did not work floor was not mopped my toddlers socks were black from walking around inside. There was no body wash in the container they provide & we had forgot ours but other then that it was a great experience & I will return!
Christopher
icon-Business and Leisure Family
Business and Leisure Family

2.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Unsafe area housing rude dangerous acting immigrants, trying to run into you in the walkway. Transgender men walking around in front of children half dressed acting weird. No soap. No room check. Very rude staff if you are not of the immigrant status. All around not a place you would want to be with children. And be ready for a 100 dollar security payment that makes zero sense.
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Bhojnarine

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Definitely not bad for the price and location. Room was very clean, no issues with anything in the room. Just had a strange smell but nothing that would prevent us from stay. Easy to find and parking was convenient. Jay the assistant manager was super nice, courteous and hospitable. Spoke to him the day before we arrived and he also checked us in. Bed was comfortable and had a good night rest. About 30 minutes from Orlando airport and lots of restaurants around.
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Mary
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

We stayed in this property when we evacuated from Milton. It was a good place to stay and to keep safe. Now while it is not the Ritz Carlton it is well kept place and staff was extremely friendly. The dollar value was good. We traveled with 2 cats, so that was a little more money. I would recommend this place in a heartbeat and Disney was not far away.
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Ryan
icon-Business
Business

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

The staff was amazing! I book rooms for our business and they were wonderful to deal with and they didn't raise prices (if they did, not a lot) after Hurrican Milton. :-)
Whitney
icon-Leisure with Children
Leisure with Children

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Staff was nice
Sandra
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The hotel was nice as affordable and clean. Front desk person when we checked in was so nice. He gave us dining options.
Lisa
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Clean, comfortable and updated! Excellent customer service and a very nice stay
Anthony
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Clean rooms that are very spacious. Friendly staff and plenty of food options all around the hotel.
Gisela
icon-Business
Business

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

It was very special
Kim
icon-Friends and Family
Friends and Family

6.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

This stay the floors in ours and also friends rooms appeared filthy. Girls swam when they returned to the rooms several times wet, wiped up the floors with the bath mats. The mats came up black….
Mark
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

We really enjoyed our time here. The pool was just a little dirty but not enough to stop us from enjoying it. The staff was great. The overall room was neat and clean. If and we come back to this area we will stay here again
Shaka

8.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Location
Juan

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Jay was very courteous and helpful.
Kim
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Updated property tucked in off of 192 in Clermont near Kissimmee, Fl. Units clean, beds comfortable. Everything we needed for a one night stay. Absolutely a wonderful staff, very friendly & helpful. Will definitely be staying again and spreading the word with our girls softball team!!
Jay
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

This choice for a hotel was completely enjoyable and reasonably priced. The room had no issues at all. The room itself was newly refurbished and it felt very modern. We would definitely stay here again. The gentleman staff at checkin and checkout were highly professional and courteous. Though the weather did not permit us to use the pool, the pool area was clean and the pool itself was clear and well maintained.
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Sharon
icon-Business and Leisure Family
Business and Leisure Family

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

The property is well kept and the service is onpoint. It is great for short and long term stay. I will recommend this hotel to my family and coworkers. Its also family friendly. The pool is clean and inviting too. You will be amazed when you arrive, in a good way.
Victoria

2.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

This was a non smoking room. It smelled like cigarettes upon entering, because we got in so late we didn’t want to move again. They added an additional 100 fee upon check in . My daughter ended up getting sick on the sheets she had multiple bites that we are hoping are not bedbugs . I asked the manager for cleaning supply which she brought to my door and decided from that point she wasn’t going to give us the deposit because when we checked out the code they use to release the deposit was locked from the day before. They tried to use the smell of marijuana as the reason when I have my kid in there I would never smoke in the room . We asked them the night we checked in if they had a designated smoking area which they did and we used. The room did not smell like weed upon checking out. They didn’t have a real reason they couldn’t give us back our cash deposit nor did the manager note anything while she was on the property when handing me cleaning supplies to fix the issues so that we would be able to get our deposit back . They only use the weed issue because my husband is black and they are more disturbed at seeing a black and Indian couple rather than the nasty cigarette smell that carries throughout the front desk area by staff and in the rooms
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