Overall Ratings & Reviews Mercure Stratford upon Avon Shakespeare Hotel

Thank you to Hotel Indigo staff. I'm sorry it has taken me a couple of months to leave a review. My family and I stayed here for one night end of September. The staff were most accommodating allowing us to eat dinner so late at night. I had queried if they had any desserts or sweet treats available so late at night. They gave us complimentary slices of pie and some biscuits. Honestly, the most friendly, warm and professional staff. A personal thank you to Charlie in the bar, Georgie for our pie and Millie on reception. Millie was so helpful in suggesting different places to eat at night. Half of us decided to stay in the hotel for dinner, and after the above experience, we were most pleased with our decision. Thank you again for being so good to us. I would highly recommend thus hotel in Stratford. Incredible staff!

Would absolutely recommend this place 100% The service is great the rooms are lovely, spacious with great shower. Check in was simple. We parked at the hotel but this is an extra charge. Parking in Stratford is difficult so probably worth considering. The location of the hotel is great and walking distance to everywhere. Breakfast was a little chaotic but we got seated after about a 5 min wait and the full English was spot on! The pub at the front of the hotel has some great history and we would recommend that too! All in all absolutely 5 star stay

Great location with easy walking distance to shops etc. Parking to rear with limited spaces, but if you arrive early hopefully get a space. Had king-size bed and unfortunately house keeping staff fitted a double duvet in king cover so was just flapping about and barely covered the bed. Complained to staff in the morning and they seemed aware and were polite and apologised. But when the the room costs £200+ it was very poor as this is not a budget hotel. They ensured me this would not happen again, but that's no benefit to me when freezing in the middle of the night.

Great hotel rooms let down by restaurant. Vegan options are almost non existent and where possible by editing a non vegan dish, they drastically reduce the meal quality but not the price. The menu lacks creativity and breadth to the point of singular boredom. Honestly if you stay at the hotel find somewhere else to eat and think twice about breakfast which in my experience was also lukewarm, plastic tedium. When I stay at expensive hotels I expect more from the frills.

A nice hotel that is a mixture of ancient and modern. I have a room in the older block and go along winding corridors past interesting memorabilia to get to your room. The rooms are nicely appointed with a shower that has lots of water. There is a fridge in the room, the Internet works well and although there is not built-in air-conditioning an air-conditioning unit is provided.