Overall Ratings & Reviews Hampton Inn Birmingham/Trussville

Very clean and friendly staff. Lots of good places to eat within a mile. 13 min to the airport with quick on and off Highway and no complicated directions.

Rooms were clean and comfortable. Looks like the room could use some minor repairs. Biggest complaint was the in wall heater/AC did not maintain the temperature well - it cycled between too hot then too cold. Shower water pressure in one room was low, but the other room was great. Breakfast was fantastic every morning, without exception! Staff was friendly and very helpful. Will stay again if we’re return to the area.

Service was poor, the toilet would not flush properly, bathtub was clogged and the refrigerator was broken. Very unhappy with my stay!!!!!

Check in was quick and easy

The only elevator was out of service

It was a room

property is in a bad location , very hard to get into and out of.. never ending road noise and in end path to nearby hospital… 3-4 ambulances screaming by at night . my floor smelled of pot each night even though they said they would charge people $$$ for smoking.. place smelled awful of pot

Hotel Review: Hampton Inn I recently had the pleasure of staying at the Hampton Inn, and it was truly an excellent experience from start to finish. From the moment I arrived, the staff’s warm welcome and exceptional service made me feel right at home. The room was immaculate, modern, and incredibly comfortable. The bed felt like sleeping on a cloud, and every amenity was thoughtfully provided, from fresh linens to high-quality toiletries. It was clear that guest comfort is a top priority at this property. The breakfast offerings were outstanding, with a wide variety of fresh and delicious options to suit all tastes. The dining area was clean and well-maintained, and the staff ensured everything was replenished promptly. The entire property was in pristine condition, with elegant décor and a relaxing ambiance. Despite its convenient location near key attractions, the hotel was quiet, allowing for a restful and rejuvenating stay. What truly set this stay apart was the exceptional customer service. Every staff member went above and beyond to ensure my visit was perfect, whether it was offering recommendations or quickly attending to requests. I highly recommend the Hampton Inn for anyone seeking a comfortable and memorable stay. I will definitely be returning for another excellent experience!

Checkin was quick, had no issues. My room was clean and had fridge and microwave. The bed was nice and firm...parking was great...the elevators were right inside the side door. They had a decent breakfast and fresh cookies in the coffee area each night of my stay and they were delicious! I was there 3 night so on Thursday when I made it back from work...room had been cleaned and fresh towels were left. No noise disturbances and the staff was friendly. They use Direct TV so I was able to watch some cable. Overall I had no issues...its surrounded by good places to eat, and I would recommend or I would stay here again in the future.

The property was great ,my only issue was that they did not have my reservation logged from Expedia . That took a solid 30 minutes to resolve after I had driven 8 hours so it was less than optimal . It snowed so I called the desk and asked for an extra day …this involved another 60 minutes of online and verbal communication as well as another headache trying to postpone my next destination in Wytheville for a day now that I was stuck in a snowstorm. To close ,the hotel and amenities were fine but Expedia interactions were difficult and tedious .

The young woman at the desk was polite ,informative and professional. The lobby was clean and fresh ,just like the room . Great place to stay !

Nice

Nice hotel. Excellent breakfast! Hot and delicious.

Very clean and convient.

Lovely staff and great breakfast. Thank you

We had to change rooms because our heat did not work.

I’m going to keep is short and sweet. At one point the front desk told me they could not give me any wash cloths and towels. They said they don’t have any and I have to wait until house keeping comes in. Smh

I'm going to start off on a positive note: Ms. Dana in the breakfast area was a delight. She was always smiling and very friendly. She greeted all the guest and kept the area clean throughout the morning. She was the best part of our stay here. The lady there on Sat was nice as well. As for the room, the lotion dispenser was empty, and the toilet kept running, I had to jiggle the handle each time to make it stop. Also, we only had two sets of towels instead of 4 for a 3-night stay. I had to wait until after 4pm to go to the front desk for more towels. The bed was not comfortable, the mattress was not soft at all, and the chairs were uncomfortable for larger framed people (just an FYI, even though you probably won't be changing out the furniture anytime soon). Outside the room, the ice machine was broken on the 3rd floor where we stayed, and the elevator wasn't working when we returned back to the hotel around 9:30pm on Thanksgiving night. The front desk clerk did fix the issue (in the electrical room) and then rode in the elevator with us to the 3rd floor. I will give kudos for him doing that, which made up for the fact that our room keys didn't work upon arrival when we checked in, and we had to go back downstairs to get them reactivated. I like Hampton Inn and although we had a few issues, I will still stay at Hampton Inn when convenient to do so. Just need to stay on top of making sure rooms are fully stocked and repairs around the hotel. Thanks!

Very nice six night stay. It was clean and comfortable. And the delicious breakfast was perfect and appreciated. All of the staff we came in contact with were very nice, polite and helpful. We will stay again when we are back in B'ham

I liked the convince and the easy assess to the interstate. I didn’t like the fact that I had specifically requested a 1st floor room close to my mother’s room because she needs assistance. My husband and I had a room on the 2nd floor. I had to constantly walk up and down the stairs to help my mother who had a room on the 1st floor. My husband can’t walk the stairs because of his medical condition. Also, the elevator was extremely slow therefore I used the stairs when I needed to help my 86 year old mother.