8.4
Very Good

From 593 reviews

Cleanliness

8.8

Room Comfort

8.6

Location

9.0

Service and Facilites

8.8

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Traveler Reviews Hampton Inn Birmingham/Trussville

Number of reviews per page
20
40
Top reviews
Pamela
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Hotel Review: Hampton Inn I recently had the pleasure of staying at the Hampton Inn, and it was truly an excellent experience from start to finish. From the moment I arrived, the staff’s warm welcome and exceptional service made me feel right at home. The room was immaculate, modern, and incredibly comfortable. The bed felt like sleeping on a cloud, and every amenity was thoughtfully provided, from fresh linens to high-quality toiletries. It was clear that guest comfort is a top priority at this property. The breakfast offerings were outstanding, with a wide variety of fresh and delicious options to suit all tastes. The dining area was clean and well-maintained, and the staff ensured everything was replenished promptly. The entire property was in pristine condition, with elegant décor and a relaxing ambiance. Despite its convenient location near key attractions, the hotel was quiet, allowing for a restful and rejuvenating stay. What truly set this stay apart was the exceptional customer service. Every staff member went above and beyond to ensure my visit was perfect, whether it was offering recommendations or quickly attending to requests. I highly recommend the Hampton Inn for anyone seeking a comfortable and memorable stay. I will definitely be returning for another excellent experience!
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Lynn
icon-Business
Business

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Checkin was quick, had no issues. My room was clean and had fridge and microwave. The bed was nice and firm...parking was great...the elevators were right inside the side door. They had a decent breakfast and fresh cookies in the coffee area each night of my stay and they were delicious! I was there 3 night so on Thursday when I made it back from work...room had been cleaned and fresh towels were left. No noise disturbances and the staff was friendly. They use Direct TV so I was able to watch some cable. Overall I had no issues...its surrounded by good places to eat, and I would recommend or I would stay here again in the future.
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Erik
icon-Business
Business

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The property was great ,my only issue was that they did not have my reservation logged from Expedia . That took a solid 30 minutes to resolve after I had driven 8 hours so it was less than optimal . It snowed so I called the desk and asked for an extra day …this involved another 60 minutes of online and verbal communication as well as another headache trying to postpone my next destination in Wytheville for a day now that I was stuck in a snowstorm. To close ,the hotel and amenities were fine but Expedia interactions were difficult and tedious .
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Erik
icon-Business and Leisure Family
Business and Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The young woman at the desk was polite ,informative and professional. The lobby was clean and fresh ,just like the room . Great place to stay !
Carlton
icon-Business with Pet
Business with Pet

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Nice
Verified traveler
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Nice hotel. Excellent breakfast! Hot and delicious.
Verified traveler

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Very clean and convient.
Gary
icon-Business
Business

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Lovely staff and great breakfast. Thank you
Ashley

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

We had to change rooms because our heat did not work.
Brandon
icon-Friends and Family
Friends and Family

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

I’m going to keep is short and sweet. At one point the front desk told me they could not give me any wash cloths and towels. They said they don’t have any and I have to wait until house keeping comes in. Smh
Tanya
icon-Friends and Family
Friends and Family

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

I'm going to start off on a positive note: Ms. Dana in the breakfast area was a delight. She was always smiling and very friendly. She greeted all the guest and kept the area clean throughout the morning. She was the best part of our stay here. The lady there on Sat was nice as well. As for the room, the lotion dispenser was empty, and the toilet kept running, I had to jiggle the handle each time to make it stop. Also, we only had two sets of towels instead of 4 for a 3-night stay. I had to wait until after 4pm to go to the front desk for more towels. The bed was not comfortable, the mattress was not soft at all, and the chairs were uncomfortable for larger framed people (just an FYI, even though you probably won't be changing out the furniture anytime soon). Outside the room, the ice machine was broken on the 3rd floor where we stayed, and the elevator wasn't working when we returned back to the hotel around 9:30pm on Thanksgiving night. The front desk clerk did fix the issue (in the electrical room) and then rode in the elevator with us to the 3rd floor. I will give kudos for him doing that, which made up for the fact that our room keys didn't work upon arrival when we checked in, and we had to go back downstairs to get them reactivated. I like Hampton Inn and although we had a few issues, I will still stay at Hampton Inn when convenient to do so. Just need to stay on top of making sure rooms are fully stocked and repairs around the hotel. Thanks!
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Carol
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Very nice six night stay. It was clean and comfortable. And the delicious breakfast was perfect and appreciated. All of the staff we came in contact with were very nice, polite and helpful. We will stay again when we are back in B'ham
Callie
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

I liked the convince and the easy assess to the interstate. I didn’t like the fact that I had specifically requested a 1st floor room close to my mother’s room because she needs assistance. My husband and I had a room on the 2nd floor. I had to constantly walk up and down the stairs to help my mother who had a room on the 1st floor. My husband can’t walk the stairs because of his medical condition. Also, the elevator was extremely slow therefore I used the stairs when I needed to help my 86 year old mother.
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Louis V.
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

The floors in the breakfast area were sticky and there is no alarm clock in the room. Otherwise a nice hotel with friendly staff
Verified traveler

8.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Comfortable for an overnight stay. The maid service knocked on our door at 8:30am - checkout was at 11am. Very inconvenient.
Susan
icon-Business
Business

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

hotel provided strawberry lemon water😁 in the lobby. one night there was Chocolate chip cookies. small work out area was great. loved the beds & shower. only negative was a strong fragrance in the lobby.
Jesus

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Good
Ronald

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

I love everything about this place. The staff is amazing, room is always clean. Convenient to everything from restaurants to grocery stores. Very safe environment. I will definitely be returning.
Donna
icon-Business Family
Business Family

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Cleanliness and GREAT staff. Extremely helpful and friendly!
Darcy

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Stayed there a bunch of times, always a great experience!
Number of reviews per page
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