The elevators were not operating properly causing long delays to move about especially from the 8th floor

My room was soooo cold . I called down to tell them the hear wasn’t working they sent a guy up who went into the vent to turn a valve. He said something u have to do that . I waited 5 hours and it was still cold. Refrigerator went out and all out breakfast went bad.

Experienced a very pleasant stay and the hotel staff was extremely helpful and accommodating.

Great size and layout of the suite

Atrium is beautiful

The front desk gentleman was very kind and welcoming

Great stay. Just need to sync the St James online menu to the actual menu.

Hotel was beautiful. Room great size and clean. Negatives were that we waited in line for more than a half hour to check in, and the shuttle service was not reliable

Staff was wonderful. Breakfast there and i. The areawas limited.

Stay was just okay. Room was inexplicably cold even after the heater was supposedly turned on. Rooms need to be renovated or updated to modern day standards and conditions. Front desk service was adequate but sometimes seemed oblivious to the conditions that would paying guests endure. Overall I would not book here again nor recommend.

True Southern Hospitality At Its Best. Carlos front desk, Anna and all of your amazing staff makes it so easy to kick back, relax and enjoy FL Sunshine. Wonderful amenities. Memories that touch your heart with every stay. Inviting decor, clean comfortable rooms, attentive to any request. This your home away home at its Best. Invite your friends...Book your stay...you won't reget. Special occasions or just to get away Southern Hospitality is being shared everyday. Planning my next visit today!!! 🤩⭐️⭐️⭐️⭐️⭐️

Property just a bit too old and humid and moldy. Won’t be going here in the future.

I stayed one night. Felt safe. The shuttle was prompt the next morning and got me to the airport smoothly and quickly.

The room was great but it was cold and we turned it up and it was still cold. And the hot water was warm.

Quick check in, friendly staff. Clean room. Adorable lobby area, lots of plants and even a Christmas tree for the holidays. Ill definitely stay here again. Great location.

Room was extremely cold with unadjustable thermostats

It was a good place to stay for the game. Not too far from the stadium. The shuttle service and shuttle drivers were great. One of the issues we had was the waiter/bartender in the restaurant was working by himself. So it was hard to get food and drinks at a reasonable time. There are some areas of the hotel that need to be fixed or upgraded. Our bathroom had no vent fan. So every time we took a shower the ceiling was moist. And the handle for the hot water in the bathroom sink was not positioned correctly. The gym is a bit small and also needed to be fixed. Other than that it was a great location for the stadium or the mall.

Rude people, dirty rooms, too much noise!

The stay was absolutely fantastic. The staff was welcoming and made us feel like family. It felt like home away from home. Transportation drivers were friendly and efficient. Hotel was Clean. Restaurant staff was great too. I would definitely recommend and come back again.

Not the usual Sheraton I’m used to staying in