Overall Ratings & Reviews Extended Stay America Select Suites - Des Moines - West Des Moines

There were lots of migrant families

The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient

The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.

The minute we walked into our room there were a swarm of bugs crawling out of the baseboard and in the bathroom. There were 2 towels for 5 people. A kitchenette with no supplies. There was a foot print on the sheets of our bed.

My wife and i were going out to eat dunner and thats when we noticed thr fire dept in front. Hall was full of smoke but no fire alarm went off to warn us. Smoke inhalation is very dangeriuse also.

Unable to use AAA

Noisy. NO coffee. Vending machine food and soft drinks only. Very helpful front desk person! Room and linens very clean.

Great for the price. Have stayed at this hotel three times now and it’s been great!

Check in and out went perfect. Room was way out dated but everything worked so no complaints. Only real “issues” we had was the complimentary breakfast was just oatmeal or a muffin and the “free use of nearby gym facility” was literally just their on site gym which was just a bike and treadmill. Overall it was fine and would stay again.

Nice

Nice, clean room. Comfortable. TV remote didn't work. At check-in I waited 5-10 minutes, no one there. No bell to ring. Monitor showed me standing there. Knocked on counter, no response. Knocked louder, no response. Thought I heard taking behind the door. Knocked really loud, someone came, but no apology, and barely acknowledged. I apologized for knocking so loud, no response. Got me checked in, finally started thawing out. Maybe she was embarrassed.

Elevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.

I have stayed at this hotel before one other time and will be staying again next month. I don’t really have much to complain about other than the carpet looking a little dirty but that’s it. The neighborhood is quiet and there is a Walmart and Target not to far off as well as restaurants. The room I got was spacious and accommodated me and my family. I will be staying here again. Good hotel.

Basic accommodations. Nice that there was a kitchen and full sized refrigerator. Couch area with a desk is nice too

The property was good, staff are friendly and I love the small kitchen inside the room.

Very clean, comfortable bed, friendly staff, a lot bigger than I thought I was getting. We booked one night and got a room with a kitchen, living room, little dinning area and separate little bedroom space. I would stay here again.

Some of the clientele made myself and daughters feel uncomfortable and unsafe. The hallways had a strong odor that was nauseating. The bed and pull out couch were extremely uncomfortable - all we could feel were the springs in the mattresses. The staff at the front desk were very friendly and helpful.

Whole property was full of “newcomers” who were smoking pot all day in the halls and laying in the grass outside the hotel and buying drugs from dealers who would pull into the parking lot. Kids running and screaming everywhere. Disgusting and revolting.

The room was spacious. There was a galley kitchen. Sofa bed was unsleepable. There was a musty smell of cigarettes. Needs remodeling. The breakfast was disappointing (packaged muffin and coffee).

We were in town for a week for a tournament and booked 3 rooms- it was clean and quiet. The rooms are in need of minor repairs (small stuff- like loose toilet paper holders, cabinet scratches, etc) but for the price I have zero complaints. It’s a 4 minute drive from a grocery store and a target. We loved being able to cook for ourselves for the week! The staff was very friendly and accommodating our students. We have already booked again for next year!