7.8
Pleasant

From 955 reviews

Cleanliness

8.0

Room Comfort

8.2

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Holiday Inn Express ST. AUGUSTINE DTWN - HISTORIC, an IHG Hotel

Number of reviews per page
20
40

Top reviews

Terry
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Excellent room location.Breakfast was good.
Joyce
icon-Leisure with Friends
Leisure with Friends

4.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

We had to hang a small blanket (which we brought) over the drapes to block out the bright lights in the parking lot. Room had 2 beds so we had 4 people and the bathroom was nice but tiny.
Lea

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

It is clear this hotel was either recently built or renovated. It was modern and updated. No carpet in the rooms (YAY). Pillows were great and the bed was comfortable. Would definitely stay there again.
Martin
icon-Friends and Family
Friends and Family

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Everything was excellent except for the space for the breakfast. Very small
Arthur
icon-Friends and Family
Friends and Family

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is not near the old town of Saint Augustine, it took us 1 hour to go over the bridge, it looks nice and clean, but my granddaughters took off their shoes their feet were black i don't think they ever clean the floors. The door to the next room is very thin we could hear a man coughing like he was in our room.
CARLOS

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Ok
Marcela
icon-Leisure Family
Leisure Family

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Outstanding customer service but awful sewage smell coming from sink in the room 105. A reviewer posted about this smell in this same room a month ago and it appears nothing has been done about it. There is also mildew or mold in the bathroom. Room 105 needs immediate attention.
Gilles
icon-Friends and Family
Friends and Family

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Nice clean hotel close to downtown.
Luz
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast could have been a little better quality.. No hot water at night to shower.
Peter
icon-Friends and Family
Friends and Family

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

The check in process was difficult. The clerk did everything OK, but there was some sort of confusion where they couldn't see that I had actually pre-paid. They were quoting some rate that was less than I paid. It took about 12 minutes to sort it all out.
simon
icon-Leisure
Leisure

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Pleasant stay
Yashira
icon- Family
Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

El hotel es muy bueno, limpio, buen desayuno y muy cerca de todo
Ben
icon-Leisure
Leisure

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Very clean, friendly staff, comfortable room. Not enough parking spaces to accommodate number of occupied rooms.
Darlene
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

I had a wonderful stay. The manager and assistant was great.
Verified traveler
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

The 1st room we were given was super tiny /king bed next to elevator, asked to change room. Dbl bed any available.with adjoining door. Extremely poor build could hear everything in the next room.could hear phone conversations, tv which was on entire night. ALL sounds heard.
Angela
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

This was a lovely hotel, the staff were friendly and helpful. Would definitely recommend.
leo
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Not enough pillows. We needed 2 more.
ANTONIO

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Perfect stay
Charles
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

I was very happy with my stay the staff was very friendly and room was clean and tidy they have a good breakfast and well lit parking lot.
Mary Kaye

2.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

When we went to check in they told us they had no rooms with AC. They said they could bring a fan in! Really??They were apparently running on a generator and had no idea when the electricity would be repaired. Since we had reservations, you would think they would call us in advance and let us know what was going on. You think they made that courtesy call? NO they did NOT. The only thing they did do was referred us to the Best Western Sea side. Luckily they had rooms avaiblabe. Not sure I'd stay at this Holiday Inn again.
Read More
Number of reviews per page
20
40