Overall Ratings & Reviews Garner Hotel Maastricht by IHG

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A decent hotel in Maastricht, there are only 3 of them. Kind of dated and rooms were dark. Staff were excellent.

Arrived before 3pm but room wasn't ready which was fine, was able to check in but not get our room or keys until later. Returned at 8pm and collected keys. On arrival to our room we noticed it had not even been cleaned. Dirty towels on bathroom floor and unmade beds. Had to return to reception to get another room, which was fine but the room could have been cleaner. One glass was dirty, there was dust on some surfaces and dust balls on the floor plus the table legs had hair and dust balls. AC was a bit temperamental and the fan is noisy so had to have this on low and still got warm overnight (end of October!) The hotel was very quiet but it is a big place and wasn't particularly busy. The hotel has paid secure parking but didn't need it, there is free parking nearby which was absolutely fine. Otherwise a fairly comfortable stay, would stay again for convenience but could be cleaner and better value.

Good hotel and great value

not that near centre otherwise hotel very good

Clean room without any particular frills but no complaints either. Friendly staff, nice bar. Tiny TV. There is a new McDonalds opening soon but not open on the date we were there. Location requires a car. Only stayed one night so didn't test any other facilities but happy with everything we experienced.

This business hotel is a good choice if visiting Maastricht by car. If you bicycle, a path is right in front of the hotel, and the surrounding area is green. The rooms are large and very quiet (in view of a main road and highway but I heard nothing), and the beds are quite comfortable. Staff is very helpful. The trashcan and shaving mirror in my bathroom were broken but both replaced within a day. Oddly, my room had not only one but two air conditioners: A milder/quieter floor unit and a more robust, louder wall unit. One thing Expedia doesn't tell you-- a Superior Room not only includes a Nespresso machine and kettle, but also includes free parking, which normally costs 15 euros per day. Things I didn't like: Tiny, outdated TV with no streaming options, only one English-language channel, not even the usual CNN/BBC news options. Fortunately NL doesn't overdub foreign shows, so there are series/movies to watch in the evening. The breakfast was OK but could use some more options, and did not change at all the week I stayed here.

Excellent informative staff. Unfortunately our room was over the front doors and the motion doors were loud. Big room, lots of space for suitcases. They had umbrellas to borrow for when we wanted to explore the town and were very helpful with directions. Breakfast was expansive and fresh, very good. Fill up your water bottles at breakfast though, in the restaurant in the evening you have to pay for table water.

Located in a newly developed area next to a highway. Windows block out the noise adequately but there are no nice views. It’s a practical, new, modern hotel for business travelers.

Great hotel including great breakfast, rather close to walk to the centre of the city. Very good staff.

Everything is very nice, breakfast buffet could be better but it was good enough.

Very nice hotel and service

Clean rooms and very helpful staff

The rooms are painted black and the lighting is poor so it is impossible to see to pack or unpack at night. The restaurant has fixed capacity so if you arrive after a long day of travel and have no reservation, you are out of luck. Staff had no problem to direct me to McDonalds.

Clean and comfortable. Nice bar and dining area. Nothing special about it. Location was the worst thing as nothing in the area apart from a McDonald's. Walk into town is easy but takes about 20 mins.

Would class this more 3 star. Basic finish, picture frames in corridor with no pictures, no bedside table just a shelf behind head level.

Have stayed several times at that hotel. Rooms are very good although beds could be more comfortable. Easily accessed by car. A bit remote otherwise but can walk to city centre or university via the Green Loop.

Excellent one

Rooms are comfortable. People working there is very kind. Common areas are a bit old.

Facility looks very nice. Fair price for nice breakfast. Walls thin and noisy.