Overall Ratings & Reviews Best Western Plus Hotel Carlton

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.

Perfect

Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight

Staff are exceptional and welcoming

Staff is exceptionally kind especially Jose ❤️🙏

Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.

Close to bus station

Great location, clean and updated

Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!

The room is very small considering it is 4 star hotel

Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.

Great service, convenient location, immaculate and updated. Great stay!

Super clean and near the old town. From this location you can go anywhere

Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.

Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.

The staff were wonderful, especially Virginie. The breakfast buffet was superb.

Location, new/clean room, and friendly staff

The hotel is conveniently located near the train station but in a clean, safe neighborhood (not what I usually expect from a hotel 2 blocks from a train station!) The breakfast buffet was extensive — there was a great selection for 20€ including several gluten-free options. It was a short walk to the canals and old town. We would stay here again.