Overall Ratings & Reviews Holiday Inn FRANKLIN - COOL SPRINGS, an IHG Hotel

Friendly staff. Nice, safe area. Quiet and comfortable room.

Place was very nice and convenient to I-65, and in nice part of greater Nashville. Hotels.com needs to state what places charge for pets. That was an unpleasant surprise. That is the only reason I didn't give this a 5-star.

Pet friendly hotel, affordable price, friendly staff. Would return.

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They were accommodating to the internet issues and helped me figure out a way to get a good connection

Very friendly staff.

Second time staying here within 2 weeks. Very enjoyable.

The person checking us in wasn’t very welcoming or friendly. I was told I had only purchased one breakfast—not two. The second breakfast was another $10. The original room price was $89. The option was “Breakfast for two—$10” which is what I chose. This made the price of the room $99. She said I hadn’t paid enough and expected us to pay the additional $10 even though I explained the Expedia website offered breakfast for 2 for $10. A second staff member listening to our conversation instructed her to ‘comp’ the second breakfast which she did. The hotel and Expedia need to clarify the costs. I’ve never had any issue like this before. The room was nice and floors were vacuumed. The bathtub faucet appears to need repair. The doors, woodwork and bathroom walls could use a good scrubbing. It was quiet—no noise from the hallway or outside. My husband liked the bed. The breakfast staff were very friendly as was the morning desk person. Breakfast consisted of scrambled eggs, turkey sausage patties, bacon, thick gravy & biscuits. There was yogurt, fruit, some pastries. I didn’t find the premade oatmeal appetizing. Orange juice was good. I would stay there again but would opt to have breakfast some other place.

Great place stay in a nice area.

Very friendly staff. Quiet and very convenient.

Very nice staff, great breakfast, very convenient area and nice room.

Good, clea, comfortable. Very Good

Evrihing is goog

Location perfect right by highway

Good location

Terrific stay. Great staff

Great location. Super nice staff. Comfortable and clean room.

Compared to other properties this place had everything we needed for a much better price

The card was charged before we even arrived at the property. It was put on the wrong card and then we were charged twice. The hotel is clean and quiet but the system is a mess.

Great place to stay in Cool Springs: clean, friendly, low price and very good breakfast. We’ve stayed here twice in the last month and plan to return again soon.