Overall Ratings & Reviews The Pavilions, Phuket

A bit disappointed as the overall room condition didn't meet the standard! Some minor issues including feeling a bit dump inside the room, only acceptable cleaning condition, a bit out of dated room condition, blocked toilet (reported the issue and got it resolved quickly by the staff), etc. The hotel was also very strict re the 12:00 check out time. We arrived very late at the night so requested 12:30 check out (extended by 30 mins only) but the hotel couldn't accommodated the request. Another disappointment! For nearly £190 per night, I had expected a minimum 4 star plus standard but the overall condition of the hotel room failed far from that.

Hotel in a secluded area, rooms were dark due to the dark furniture. Shower area flooded, toilet in the main room was bot working well

I stayed as recommended for a wedding nearby, however, I'm not sure if this is the place for me. The check in process was not as smooth as I expected and I did not receive my room until 4pm (having arrived at 11am). The rooms were fine and clean. The showers and sinks kept clogging and my family had multiple rooms here and reported the same issue. The inconvenient part was having to request a car/buggy every time just to go to the lobby in order to order a grab to leave the hotel. Breakfast was okay and walkable from the room. The pool looked nice but sadly, did not get a chance to go in.

“A Perfect Blend of Luxury, Comfort, and Impeccable Service” I recently had the pleasure of staying at The Pavilions Phuket, and I can confidently say it was one of the best hospitality experiences I’ve ever had. From the moment I arrived, I was greeted with warmth and professionalism, making me feel instantly welcome. The hotel’s design strikes a perfect balance between elegance and comfort, creating an atmosphere that is both luxurious and relaxing. My room was beautifully appointed, spotlessly clean, and equipped with every modern amenity I could ask for—plush bedding, fast Wi-Fi, and a well-stocked minibar. The attention to detail, from the fresh flowers to the nightly turndown service, truly elevated the experience. The staff are the heart of The Pavilions Phuket —friendly, attentive, and always ready to assist with a smile. Whether it was arranging transportation, offering dining recommendations, or accommodating special requests, every interaction was seamless. Dining at the hotel was an absolute delight. The on-site restaurant serves a fantastic variety of dishes, each prepared to perfection. Breakfast, in particular, was a highlight—an array of fresh and delicious options that catered to every palate. Thank you for a memorable stay!

Absolutely amazing

Just brilliant

Awesome resort with really excellent service. Super nice restaurants and a wonderful pool area. Big private room that was beautifully furnished. Highly recommend a stay here if you want to spoil yourself a bit extra.

Wonderful staff, beautiful campus! We will be coming back, and we have to cross 14 time zones to get there!

Lovely place to stay. Bit more on the expensive side when it comes to Thailand. Great facilities. The 360 bar with amazing views the pool was fantastic and the food great. Just didn’t like them adding tax and other fees to the bill of your food. Never seen them do this anywhere else in Thailand. Other than that great stay.

This was one of the best stays I’ve ever had. The staff was kind and attentive, the food was delicious and was always accompanied by some of the best views of the luscious greenery that Phucket has to offer. I wild love to come back again!

Staff here is wonderful to be around they were always looking to help you with anything you may need

Amazing location and the staff set this accommodation apart, they are amazing. Beautiful rooms (choose the pool villa) and a very relaxing stay.

It’s very private. Wish there are more restaurants options.

Love the place. Staff are great, rooms are sizeable and food and drink are decent, with easy access / quick ride to Bangtao

Great place to stay. I will recommend it

Stayed in a 1-bedroom villa. One of the best hotels I’ve stayed at in my lifetime. Would come back to piker just to stay at this hotel. There were on-call buggies that drove us to whichever destination on the property. Exponentially elevated my experience here.

Absolutely Amazing stay!! Staff went above and beyond with care. Villa was stunning!! We will stay here every time we come back to Phuket!!!

Staff and facilities were great, and the view was incredible.

Outstanding… staff, cleanliness, service and ambiance are simply fantastic! You will not be disappointed.

Great place to stay. The room is spacious, the staff members are all friendly, the restaurants food are tasty and the massages are very nice too.